Job Advert Details
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential.
Your career opportunity
Activities that involve Manual & Semi-automated Payments, Bills, etc. would fall under this job role.
The purpose is to continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA’s).
What you’ll do
- Processing (input, control, monitoring, and approval) of payment orders from HSBC customers: outgoing/incoming, domestic/international, return of funds, cover matching management, etc.
- Authorization seeking with branch concerning account restrictions, liquidity availabilities, signature verification High Risk Countries, etc. Updating the procedures/manuals – upon Team Leader / Manager request
- Co-operation in solving all complaints issues connected to payment activities. Providing practical training and support for new joiners/cross-trained staff
- Active participation in initiatives which may lead to process simplification or automation
- Team Leader back-up. Preparing reports on Team Leader’s request
- Replying on Interface emails and requests. Providing support for other teams in Department when required
- Regular monitoring of queues and assigning team members to tasks accordingly
- Timely escalation of all technical problems or incidents. Monitoring of team’s generic mailbox
What you need to have to succeed in this role
- Payments or Finance experience and knowledge,
- Commercial orientation combined with a customer driven approach. IT literacy,
- Professional experience in shared services environment would be an asset,
- At least communicative English language skills (B2 – minimum), Hebrew Language skills- mandatory,
- Analytical reasoning capabilities,
- Strong organizational, interpersonal and communications skills,
- Systems skills,
- Ability to work within international environment, ability to work under time pressure.
What we offer
- Competitive salary
- Annual performance-based bonus
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN).
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking
If your CV meets our criteria, you should expect the following steps in the recruitment process:
- Online behavioural test (for external candidates only)
- Telephone screen (for external candidates only)
- Job interview with the hiring manager
We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.
We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com
Nom du recruteur
Monika Pietranek
E-mail du recruteur
monika.pietranek@hsbc.com