Job Advert Details
Business: MSS Operations – Debt Securities Operations (Clearing & Settlement)
Open Positions: 1
Role Title: Assistant Manager Operations
Global Career Band: 7
Location: Philippines, Quezon City
Recruiter Name: Ched Mulit
Why join us?
If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. The position lies within the Debt Securities for Clearing and Settlement in Market Operations. The job holder is responsible to support Clearing & Settlement activities in performing affirming, chasing, amending and escalating until settlement of the trade. This role includes managing primary objective of driving operational excellence across our business globally. Achieving this through the consolidation, simplification and continuous improvement of the process, simultaneously takes responsibility for managing operational, location and processing risk. The team covers various time zones globally.
We are seeking a credible and dynamic individual for the Assistant Manager Operations (specialising in Settlements and Investigations) role. There is no direct report for this role.
The Opportunity:
The Settlements Assistant Manager is responsible and accountable for the settlements and investigations function, managing operational risk including identification, assessment, mitigation and controls and reporting.
This requires monitoring of all queues of the team, conducting of pre-settlement checks and affirmation of trades with counterparties, identifying and resolving any issues that may prevent timely and settlement.
The settlements function also serves as a layer of control where booking issues such as incorrect economics (wrong direction, currency, index, notional, counterparty, etc.) are detected, escalated, and resolved. The settlements manager is expected to have these issues identified within the pre-settlement stage, and escalated to senior management and the business for corrective action.
The settlements manager serves as a referral and escalation point for the team, together with the senior operations analysts. The manager may perform some control functions such as monitoring settlement and payment task stations, and seeing that the control framework is effective and consistently adhered to.
The investigations function also serves as a layer of control where booking issues such as incorrect economics (wrong direction, currency, index, notional, counterparty, etc.) are detected, escalated, and resolved. The investigations manager is expected to have their team assess the risk of all post value breaks within 24 hours of posting or of inquiry, and the appropriate steps taken to resolve them. The manager is also expected to ensure escalation to the manager, senior management and the business is done, and corrective actions are taken.
What you’ll do:
General Responsibilities:
- Act as a first point of escalation for operational issues within the team and be able to communicate, address, and resolve issues with the relevant areas in a timely manner.
- To ensure the escalation of all problems/risk issues within their area to the respective stakeholders and the appropriate levels of management
- To act as team leader, process specialist and reference point for the team.
- Deputise the team manager when required
- Ensure customer and stakeholder emails are responded by the team in a timely manner, with due consideration of urgency and importance
- Provide an excellent level of service and support to our colleagues, internal and external customers, taking ownership of issues arising, as well as developing and maintaining good relationships all around.
- Participate in forums and meetings to drive client service excellence
- Play an active role in change initiatives – it is expected that productivity increases year on year
- Support any team, departmental, and centre initiatives aimed at improving work-life balance.
- In partnership with the team manager, build a robust succession within the team and ensure the absence of key person dependencies.
Operational, Controls & Reporting
- Work towards improving process KRIs, KPIs and bright lines through the efficient use of tactical and strategical solutions.
- Implementing policies and procedures of the function as well as by direction of management.
- Ensure that all operational controls are observed and where the opportunity exists, improved to reduce overall risk exposure within the process.
- Observe that all reporting requirements applicable to their role are completed in a timely manner and to a high standard.
- Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
- Implement and ensure adherence to the Group Privacy, Control and Compliance Policies, applicable to their role.
- Adhere to the group requirement that each employee is aware of the Operational Risk scenarios associated with their role and to ensure that all actions during their employment with HSBC take account of the likelihood of operational risk occurring.
- Understand and ensure compliance to all relevant internal and external governance, regulations and procedures that apply to the process and business.
Information
What you will need to succeed in the role:
- Accomplished understanding of Debt Securities business i.e. Front to Back trade lifecycle process and fixed income products– booking, settlements to name a few
- Basic control doctrines – segregation of duties, access management, escalations, checklists, reports to name a few
- Demonstrate clear understanding of financial markets in terms of general principles and products of the markets
- Strong interpersonal skills. Ability to communicate effectively between clients and the various departments within HSBC.
- Strong client service focus and understanding displaying a natural interest in Client.
- Ability to problem solve, articulate requirements and implement change were necessary.
- Proven ability to build and develop strong teams
- Strong written and verbal communication skills.
- Ensure supervision that team is able to collaborate with the other regional teams in the Follow-The-Sun model i.e. crossover support.
What additional skills will be good to have?
- Minimum of 3 years in treasury operations, especially settlements or performed 2 years in the current role in investment banking field
- Prior supervisory experience essential with proven man-management skills.
- Able to think creatively and work under pressure to meet stringent deadlines
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (Philippines) Inc. ***
Want To Apply?
- All applicants must have successfully completed their probation period
- All applicants must have met the Behaviour Gateway in the last performance appraisal
- All applicants should have served at least 18 months in their current functional role and department company
- All applicants should inform their respective line manager of their application
- Application form should be submitted via CareerLink along with the current CV
- All the completed applications should be submitted via CareerLink by 11:59 PM on the closing date
- Have not been previously declined for the same post within the last 3 months on the date of submission of their application
- Have not been on ANY form of Corrective Action within the last 6 months from the date of application
Declaring incorrect information in your application (e.g. incorrect performance and behaviour rating; and corrective action status) is considered a SERIOUS OFFENSE based on the HDPP Employee Handbook:
A. Very Serious Offense
"Sec 1. Any acts of dishonesty, which may provide reasonable grounds for the company to lose trust and confidence to the employee, which includes but not limited to the following:
c) Giving false testimony or falsifying any document, records or information or presenting such falsified document, records or information in any study, research inquiry; padding and deliberate overcharging of expenses; tampering with time records; requesting or allowing any individual to log in/out and actually logging in/out any individual.”
Nom du recruteur
Ched Mulit
E-mail du recruteur
mercedita.x.mulit@hsbc.com.ph