Job Advert Details
Business: Global Private Banking
Open Positions: 1
Role Title: Subject Matter Expert – PBUS
Global Career Band: 7
Location: Quezon City, Philippines
Recruiter Name: Veronica Suarez
Why join us?
The GPB Subject Matter Expert role is expected to provide cross-process operational and technical support to the PBUS team.
The PBUS team supports processing for multiple asset classes including Securities, Money Markets and Funds as well as Corporate Actions activities.
The Opportunity:
The PBUS team completes processing, operational, customer service and/or accounting related duties in support of an assigned area of Securities, Funds Money Market Processing & Corporate Actions. This individual is responsible to provide oversight and intercession of back office processes and act as a liaison for the business units when necessary.
The position requires working closely with various business units including Relationship Managers, Administrators and Onshore Middle Office Support teams.
What you’ll do:
- Maintain a high level of productivity and efficiency for all processes undertaken within the team
- Actively review Desk Instructions/Procedures to assist daily duties making sure they are always up to-date.
- Perform controls as checker in the process.
- Practical approach to problem solving. Demonstrate an understanding of F.I.M requirements, local business procedures and Audit recommendations.
- Ensure team MI maintained & completed daily
- Carry out primary level of investigation for any errors, complaints, or ops losses
- Conduct user acceptance test before launch of new products/systems or strategic initiatives
- Contribute proactively to the improvement of operational efficiency and quality of work within the team.
- Liaise with Relationship Teams/Credit Service Executives/ Onshore Operations
- Have a proactive approach to issues with the business and to help find solutions.
- Will be able to deal with complex products.
- Responsible for training and monitoring of new joiners.
- Office in Charge when the team manager is on leave.
- Develop and promote respectful, helpful, and professional relationships with stakeholders in order to resolve problems swiftly.
- Ensure the function meets its business objectives measured through strong business engagement and feedback.
- Contribute to the development of a team that is dedicated to the delivery of outstanding customer service and driven to achieve exceptional customer satisfaction.
- Contribute to a culture to ensure the team exceeds expectations in all aspects of the Global Service Centre business.
- Working on critical processes that have to be processed in a very accurate and timely manner.
- Will work on processes that contain multiple asset types.
Information
What you will need to succeed in the role:
- Able to multitask and prioritize work within fast-paced environment
- Able to appropriately balance quality and quantity of work
- Must be able to work within tight deadlines
- Ability to deal with multiple and simultaneous process concerns
- Is aware of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations
- Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators
What additional skills will be good to have?
- Able to work in fast-paced environment
- Experience/exposure to complex Investment related processes
- Able to multi-task
- Excellent attention to detail
- Excellent communication skills in English, both written and verbal
- Considerable flexibility in working varying shift
- Demonstrates a thorough understanding of the GPB’s products, operations processes and procedures particularly in his area of expertise
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (Philippines) Inc. ***
Want To Apply?
- All applicants must have successfully completed their probation period
- All applicants must have met the Behaviour Gateway in the last performance appraisal
- All applicants should have served at least 18 months in their current functional role and department company
- All applicants should inform their respective line manager of their application
- Application form should be submitted via CareerLink along with the current CV
- All the completed applications should be submitted via CareerLink by 11:59 PM on the closing date
- Have not been previously declined for the same post within the last 3 months on the date of submission of their application
- Have not been on ANY form of Corrective Action within the last 6 months from the date of application
Declaring incorrect information in your application (e.g. incorrect performance and behaviour rating; and corrective action status) is considered a SERIOUS OFFENSE based on the HDPP Employee Handbook:
A. Very Serious Offense
"Sec 1. Any acts of dishonesty, which may provide reasonable grounds for the company to lose trust and confidence to the employee, which includes but not limited to the following:
c) Giving false testimony or falsifying any document, records or information or presenting such falsified document, records or information in any study, research inquiry; padding and deliberate overcharging of expenses; tampering with time records; requesting or allowing any individual to log in/out and actually logging in/out any individual.”
Nom du recruteur
Veronica Suarez
E-mail du recruteur
veronica.benz.suarez@hsbc.com.ph