HSBC Group

For any UK based employees wanting to apply for this role please do not apply via this page, instead use this link https://performancemanager.successfactors.eu/sf/jobreqpvt?jobId=8449&company=hsbcholdin&st=5D5B933FDE0A9E9798E0040A7B363E6915498F79 which will take you to our new platform.

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

We are currently seeking an experienced individual to join this team in the role of Head of Client Change Management, Europe.

The role of Head of Client Change Management is pivotal in shaping global and local client relationships. Accountable for driving CIB revenue growth and continuous improvement of the client connectivity proposition within the market/region by identifying client needs, leading go-to-market initiatives and collaborating with internal teams to improve client experience.  

In this role, you will: 

•    Support the Regional Head of Client Connectivity on strategic initiatives, driving forward the delivery of our strategy for GPS, and ensure our team alignment.
•    Enable the Client Change Management Team (Project Managers, Enablement Managers) to deliver world-class client experience with regular training and proactive support during client projects (new onboarding, amendments, and migrations).
•    Manage stakeholder relationships at a senior level, collaborating with Legal, Operations, IT, Sales, and Product to build robust and positive relationships which drive our strategy forward.
•    Act as a role model for client centricity and collaboration across all functions within the CIB organization; enable efforts to position HSBC as the world’s best client connectivity bank. 
•    Foster a strong conduct and compliance culture. The term ‘compliance’ embraces all relevant laws, rules and codes with which the business has to comply.  This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity.  Also, and when applicable, by ensuring. adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators
•    Continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings and the impact of new technology.

To be successful in this role you should meet the following requirements:

•    Substantial, proven, progressive Global Payments and Cash Management experience or equivalent, including a proven track record and experience of managing diverse, cross functional or regional teams. 
•    Proficiency in payments and liquidity product knowledge.
•    Proven stakeholder management experience and ability to collaborate effectively across functional teams globally.
•    Change agent with a good track record of implementing an organisational, procedural, technology and people transformation programs.
•    Strong managerial, leadership, communications, organisational, decision-making, lateral thinking, analytical and interpersonal skills.

This is a hybrid role based in Edinburgh with a requirement to travel.

If you are a HSBC contractor, please apply via the link below: https://career2.successfactors.eu/sfcareer/jobreqcareerpvt?jobId=8449&company=hsbcholdin&st=5D5B933FDE0A9E9798E0040A7B363E6915498F79

Continue to grow with our internal opportunities.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500.

You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking here (only available via internal access).