HSBC Group

For any UK based employees wanting to apply for this role please do not apply via this page, instead use this link which will take you to our new platform: https://apply.careers.hsbc.com/job-invite/4453/?isInternalUser=true

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

Global Payment Solutions (GPS) is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated country and regional and global support.  Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.           

We are currently seeking an experienced individual to join this team in the role of Head of Client Service and Account Management. The base location for this role is London however other UK locations may be considered.

In this role, you will:

• Build and sustain a world-leading, technology-enabled, globally connected payments franchise, by providing insightful solutions to our clients, supporting their needs, achieving efficiency and growth objectives, as well as unlocking the potential of HSBC’s network for our international clients.
• Lead, manage a team of 140+ FTE and transform the function (onshore and offshore) to deliver Digital First Customer Engagement by redesigning/aligning to global/regional servicing journeys to guide clients towards digital self-fulfilment. 
• Drive a client-centric mindset to enhance seamless engagement and end-to-end delivery effectiveness along with GPS Sales, Client Connectivity and Product teams.
• Help drive GPS revenue of c. £2.5bn and a balance sheet of c. £90bn through collaborative client engagement and delivery of consistent and reliable payments solutions, as well as increasing digital self-fulfilment adoption rates.
• Collaborate with Coverage Teams, Regional and Global Client Services, and other Products to retain profitable client relationships.
• Enhance HSBC’s profile and market position in the country through planning and execution of Thought Leadership initiatives, Client Focus Groups, Roadshows and other internal and external events.
• Build and nurture strong relationships with key clients across all segments.

To be successful in this role you should meet the following requirements:

• In-depth knowledge and experience in Payments and Cash Management
• Experience of leading teams through change in both structure and technology
• Proven ability to deliver enhanced client satisfaction.
• Ability to understand a customers’ business and priorities and interact with business customers at all levels.
• Excellent interpersonal people management skills and ability to interact and build relationships with internal and external stakeholders.
• Excellent time management, planning and organisation skills.
• Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations.
• Experience in driving team and individual performance to achieve customer and financial targets.

Continue to grow with our internal opportunities.

We believe that being open to a range of perspectives and cultures is vital for our business. We work hard to ensure our diverse and inclusive workplace reflects the communities we serve. We want everyone to achieve their potential – regardless of their gender, ethnicity, disability, religion, sexual orientation or age. If you have a different way of seeing the world, we are interested in hearing from you.

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism.  This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.