HSBC Group

GCB 3

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued. 

International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs.  International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

We are currently seeking a high calibre professional to join our team as a Head of Collaboration.

Role purpose

The Head of collaboration is responsible to accelerate the bank's growth agenda by fostering collaboration across Corporate and Institutional Banking (CIB), Private Banking, Premier, and Employee Banking Solutions.

Principal Accountabilities and Responsibilities

• Lead the development and execution of collaborative strategies that enhance the integration of Corporate and Institutional Banking (CIB), Private Banking, Premier, and Employee Banking Solutions, identifying and implementing initiatives that leverage the strengths of each banking segment to drive growth, with a focus on affluent and wealth customer segments.
• Facilitate seamless integration and communication between different banking segments to ensure a unified approach to customer service and product offerings
• Oversee performance metrics and develop detailed revenue forecasts for collaborative initiatives, ensuring they meet targets and contribute to the bank's overall objectives.
• Create strategic plans and forecast that outline how collaborative efforts will contribute to revenue growth, including setting specific targets, timelines, and resource allocation
• Develop and maintain regular reporting mechanisms to track and analyze the effectiveness of collaboration between Corporate and Institutional Banking (CIB), Private Banking, Premier, and Employee Banking Solutions , providing senior management with reports on revenue impact, successes, challenges, and future opportunities.
• Oversee the development and maintenance of a content hub that serves as a resource for frontline colleagues, providing them with the latest information, tools, and strategies to enhance customer engagement.
• Build strong relationships with market business leaders to understand local market dynamics and customer needs and align with IWPB strategy
• Maintain and observe HSBC internal control standards, implement and observe Group Compliance Policy, including the timely implementation of recommendations made by internal / external auditors and external regulators

Leadership & Teamwork  

• Lead and inspire a high-performing global team, fostering a collaborative work environment and promoting knowledge sharing.
• Work with key stakeholders across global, regional, and market teams to enhance business and client outcomes.
• Cultivate an engaging working environment that emphasizes personal development and champions Diversity and Inclusion.

Functional Knowledge

• Strong understanding of Corporate and Institutional Banking (CIB), Private Banking, Premier, and Employee Banking Solutions, services and operations, with the ability to influence senior business leads.
• Experience in delivering and managing complex cross-border transformation initiatives, driving organizational change and adoption at a global scale.
• Strong leadership, communication, and presentation skills, with the ability to convey complex information clearly and persuasively to diverse audiences, including senior management.
• Highly analytical with strong problem-solving skills, capable of using data and insights to drive decision-making, performance tracking, and synthesizing key themes and issues.
• Innovative and customer-focused mindset, with knowledge of the global external environment, including regulatory, political, competitors, and market factors, and a passion for delivering exceptional service experiences.

Others

• Strong leadership, interpersonal, and communication skills with the ability to influence senior teams and interact at all levels of the organization.
• Deep understanding of servicing principles, transformation trends, and the ability to navigate the matrix and drive integration opportunities.
• Strong understanding of culture, familiarity with supervision and conduct frameworks, and experience in positively driving culture, combined with strong numerical and analytical skills.
• Ability to work independently, multi-task, filter information, prioritize multiple demands, and effectively plan and manage projects.

Experience

• Broad and comprehensive understanding of concepts and principles within multiple disciplines or a fast changing discipline

Business / Commercial knowledge

• The role requires a comprehensive understanding of several value units / products / regions / legal entities, alongside an advanced understanding of the industry and the relative positioning of the HSBC's products and services.

Leadership

• Management responsibilities for a sizeable team of professionals (including responsibility for budget, and planning)

Problem Solving

• Covers a wide range of diverse activities that require complex judgements and solutions based on conceptual thought and strategic vision and analysis

Innovation    

• Is proactive in developing ideas, continuously searching for improvements in techniques which add value to the business and has full responsibility for implementation.

Accountability / decision making

• Latitude to make decisions within the objectives of HSBC global business / global function overall. Little guidance is available and role holder is expected to formulate strategy following the objectives of the business.

Strategic Responsibility

• Creates business plans for own teams and expected to contribute into value unit / region / product / legal entity strategy.

Communication    

• The role holder must possess a high level of sensitivity to the audience, be able to modify the beliefs and opinions of others, and negotiate with significant latitude for the final outcome.
• Establishing effective collaborative relations with external organisations is a critical part of the job.

Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

Opening up a world of opportunity

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.