HSBC Group

For any UK based employees wanting to apply for this role please do not apply via this page, instead use this link https://performancemanager.successfactors.eu/sf/jobreqpvt?jobId=8440&company=hsbcholdin&st=9504C01F611627A69A8C7E913A014B7D3A924002 which will take you to our new platform.

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

We are currently seeking an experienced individual to join this team in the role of Head of Market Management, Europe.

The Head of Market Management will be accountable for driving CIB revenue growth and continuous improvement of the client connectivity proposition within the market/region by identifying client needs, leading go-to-market initiatives and collaborating with internal teams to improve client experience.  

In this role, you will:

•    Own the development and execution of country and regional market strategies to commercialise and grow adoption of client connectivity capabilities in alignment with GPS, GTS and MSS product strategies. Drive commercialisation and readiness for global client connectivity projects in market/region. Ensure proper go-to-market plans are in place including pricing and billing procedures. 
•    Assist the definition and adoption of the Client Connectivity strategy, new technology and target operating model within the region to optimize documentation, client onboarding and channel experience. Align with other regions to deliver consistent experience to key clients i.e. Priority and Diamond Clients.
•    Take ownership of issues - such as process/operating model, client complaints and internal readiness/training within the region. Coverage across the full Client Connectivity proposition – documentation, client onboarding and connectivity channels.
•    Identify emerging market trends, competitive threads/opportunities and client needs across digital client engagement in transaction banking. Establish frameworks to prioritise and communicate these market insights to global product managers for inclusion in future state architecture, roadmaps, and backlogs.
•    Enable high performance by cascading global strategy and connecting to individual goals and proactively manage team performance with timely action against OKRs, KPIs and individual objectives. Provide feedback and coaching to underperforming team members.

To be successful in this role you should meet the following requirements:

•    Substantial, proven, progressive Global Payments and Cash Management experience or equivalent, including a proven track record and experience of managing diverse, cross functional or regional teams. 
•    Strong managerial, leadership, communications, organizational, decision-making, lateral thinking, analytical and interpersonal skills.
•    Excellent knowledge and direct experience of Product Management disciplines, and experience taking new capabilities to market end-to-end.
•    Ability to lead people and connect at all organizational levels.
•    Detailed-oriented.
•    Change agent with a good track record of implementing an organizational, procedural, technology and people transformation programs.
•    Proven expertise in digital channel strategy 

This is a Hybrid role based in Edinburgh with a requirement to travel

If you are a HSBC contractor, please apply via the link below: https://career2.successfactors.eu/sfcareer/jobreqcareerpvt?jobId=8440&company=hsbcholdin&st=9504C01F611627A69A8C7E913A014B7D3A924002

Continue to grow with our internal opportunities.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500.

You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking here (only available via internal access).