HSBC Group

If you  are a UK or CIIOM based employee, please apply using the following link which will take you to our new Recruitment System:https://performancemanager.successfactors.eu/sf/jobreqpvt?jobId=8137&company=hsbcholdin&st=87741DFDD96D051174540094FAB623CA1F9A44A1

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs.  International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance. 

Digital Platforms in IWPB is responsible for the core digital platforms for Mobile, Security and Hosting to meet the everyday retail banking needs of HSBC UK, Hong Kong and International, Wealth & Personal Banking’s customer base. Supporting 36 markets and up to 20m customer daily, the team is focussed on four key platforms: 1) Mobile Platform; 2) Security Platform; 3) Messaging Platform; and 4) Dynamic Experience Platform (DEP). the Digital Platforms team supports the delivery of industry leading digital experiences globally for WPB.

We are currently seeking a high calibre professional to join our team as The Head of Messaging and Dynamic Experience Platform (DEP). 

In this role you will be:

•    Working closely with Markets and key stakeholders, the Head of Messaging and DEP is accountable for design decisions and feature prioritisation to deliver a best-in-class Messaging, Hosting and Online Banking platform  
•    Responsible for the implementation and management of messaging capabilities to enable hyper-personalisation of Mobile and Online Bank, ensuring CX is coherent and aligned to approved scenarios (features, UX). Also accountable for designing and delivering an agile operating model to optimise digital adoption, commercial performance and CEX  
•    Accountable for the Messaging Platform VS delivery (on time, on budget), implementing the approved Digital Platform roadmap, leveraging scale & continuous delivery practices  
•    Managing the Messaging Platform Governance, in particular collaborating with Markets and stakeholders on the future roadmap and transformation agenda. Defines the business architecture and resilience standards for Messaging and DEP platforms  
•    Global risk steward for the Messaging and DEP Platforms, coordinating with 2LOD and IT, and leading read across to learn and act on market risk incidents.

To be successful in this role you should meet the following requirements:

•    Strong digital product experience and experienced in a leadership role.
•    Proven experience of building messaging platform strategies at a global scale.
•    Proven experience of using data, insights and benchmarking to define and executing global strategies.
•    Proven experience of dealing with C-Suite level executives of global businesses.
•    Proven experience of running large scale portfolios of change initiatives i.e. e.g. USD50m+ portfolios.
•    Proven experience in working with Digital platforms (e.g. AEM) and Mobile architecture in iOS and Android.
•    Proven experience in managing day-to-day technical and design direction at scale.
•    Experience in agile ways of working and operational value streams.  

The role location will be London based.

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please click on this: SuccessFactors Learning: Item Details for CV and Interview skills Classes

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500

You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking here (only available via internal access).