HSBC Group

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If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

Enterprise Technology is the Technology organisation responsible for the design, build and ongoing maintenance of the systems owned by the Group Functions (Risk, Compliance, Finance, Core Banking, Corporate Functions and Deputy COO). The organisation consists of over 8,000 people working in collaboration across 14 countries, to support over 3,000 applications.

The role as PGC & GCOO Technology Risk, Control and Service Lead, within the PGC & GCOO Tech business line of Enterprise Technology Function, is to provide a high and proficient level of governance and control across the Production estate. The person in this role will be responsible for ensuring Production Stability and Service Resiliency is always maintained so that internal business lines and external clients are able to undertake business processes without interruption. The person within this role will also become responsible for several Service Management technology controls across Colleague Experience Technology and will need to ensure that these are federated, adhered to and embedded across the function. The role holder is also expected to be an evangelist for change by ensuring that technology teams transform, moving away from manual processes to automated solutions and embedding self-management capabilities.

In this role you will:

·         Manage a team of Production Support, Service Management and Controls aligned colleagues to ensure accurate coverage globally for the services supported.

·         Ensure stability and resiliency across the production estate by the creation and ongoing review of governance and control processes.

·         Drive convergence of the working practices, tools and metrics in managing production services across the function.

·         Ensure the timely and appropriate escalation of all major incidents that could have a regulatory, financial or reputational impact on the HSBC.

·         Reduce MTTR and service disruption by working with Development and Service Management teams to drive progress with the agile and DevOps agenda by helping the implementation of the “Go Faster, Break Less” mantra.

• Agree Production targets and metrics that are constantly reviewed and measured to ensure progress is made with regards to production stability and resiliency.
• Deliver significant and measurable value to business and technology by helping to reduce toil and incident volumes across all Functions.

·         Develop increased visibility of our 3^rd Party and SaaS provided services and take action to improve their availability and resilience.

·         Ensure there is appropriate follow-up on all incidents to so that any lessons learnt are communicated and taken across all teams.

To be successful in this role you should meet the following requirements:

·         Technical knowledge and understanding of a variety of technologies and systems within Incident and recovery management that are present across the bank.

·         Delivery & transformation mind-set.

·         Proven experience working in technology in a relevant discipline.

·         Proven record to drive Best Practices, enhancement existing controls and to deliver high quality metrics and analysis to increase production stability and resiliency.

·         Proven record in managing large technology estates and production services teams within DevSecOps environment.

·         Have experience of IT controls environment

·         Proven experience in a risk/audit or control related role.

This role is based in Sheffield and offers hybrid working.

Continue to grow with our internal opportunities.

 To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please copy and paste this link into your browser - https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fhsbcbank%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dITEM%5fDETAILS%26componentID%3dLDXX1066V%2d000%2dENGBR%26componentTypeID%3dVILT%26revisionDate%3d1692279360000%26fromSF%3dY&company=hsbcholdin

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500