HSBC Group

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Department-CTO

In this role, you will: 

• Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)

• This role will carry out some or all of the following activities:

• The role is a multi-skilled role requiring the individual to have data analysis and MI reporting experience and knowledge across the problem, change and service level management functions.

• Workload management and optimisation of resource utilisation.

• Supporting the team in performing Business as Usual (BAU) activities.

• Build and support effective working relationships and engage with key stakeholders to proactively drive enduring operational Service protection & Quality improvements and accountability, to ensure alignment to Global Standards and policies and ensure that the governance of services maintains a high-level of integrity.

• Undertake analysis and follow-up of service performance, incident and change data to identify and address systemic/thematic trends and patterns of disruption/failure.

• Oversight of the work undertaken by the UK Service Quality team to ensure quality output.

To be successful in this role, you should meet the following requirements:     

• Understanding of MI/Reporting processes.

• Self-motivation and an enthusiastic attitude.

• The ability to deliver in a pressurised time critical environment, prioritising own and team workloads. 

• Solid customer orientated partner/stakeholder interaction, including experience interacting with colleagues in higher positions.

• Experience and knowledge of IT Service Management principles and methodologies.

• Experience and knowledge of HSBC IT Service Management tools and best practice techniques.

• General understanding of IT software, hardware, networks and operations.

• Excellent verbal and written communication and presentation skills.

• Sound judgmental skills to identify and resolve problems.

• Experience with audit and quality checking of tasks to ensure accuracy before publication to stakeholders.

• Good working knowledge of Microsoft Office, Teams, SharePoint and Cognos.

India HTC - IND HSDI : IJP candidate user guide (service-now.com)

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India