HSBC Group

Business: Risk and Compliance

Open positions: 1

Role Title: Manager, TM Operations GSC’s

Global Career Band: 6

Location (Country / City ): Bangalore, India

Recruiter Name :  Geetika Gupta

Why join us?

• Transaction Monitoring (TM) Operations is one of the teams within Financial Crime Investigations. Transaction monitoring is a process to detect and limit potential financial crime risk exposure by analysing cases generated by TM systems for multiple Line of Business products and identifying cases with potential financial crime by:
• Analysing the cases with the utilisation of internal system data sources and external sources available to establish whether the alerted activity is in line with the subject’s expected behaviour where case closure is warranted if no unusual activity is identified.
• Escalating to Investigative Reporting (IR) where unusual activity is identified that warrants a financial crime investigation and potential consideration by the appropriate Money Laundering Reporting Officer (MLRO) or delegated authority as to whether a Suspicious Activity Report (SAR) or Suspicious Transaction Report (STR) is warranted.

The Opportunity:

• Responsible for managing a team of analysts / senior analysts , tasked with conducting investigations in accordance with the Transaction Monitoring Operations procedures.
• Direct the teams to ensure processes are implemented in accordance with procedures and quality decisions and written products are produced in a timely manner

What you’ll do:

Principal Accountabilities: key activities and decision-making areas:

• Ensure effective and timely investigation by team of analysts / senior analysts into assigned cases in accordance with agreed standard for reporting requirements and service level agreements.
• Ensure team members perform, in line with the procedures / instructions, in order to identify any probable financial crime related issues, or mitigation of any financial crime risks.
• Ensure through manager / closed case review that high quality investigative assessments are made, and high-quality final products (case summaries) are prepared, and the case file is populated with appropriate documentation.
• Ensure that appropriate referrals for action are identified and completed, including but not limited to KYC/CDD refresh referrals / RFI; or to seek advice from Subject Matter Experts (Process Specialist, Ops SMEs), where appropriate.
• Ensure where appropriate, interaction with relevant stakeholders, including other Investigations team or other representatives to manage financial crime risk is done in accordance with procedures.
• Provide information on completed investigations to Senior Management and other internal stakeholders for risk management, where appropriate.
• Deliver to team, post receipt from Accredited Trainers, ongoing training as part of continuous improvement drive, for embedding.
• Lead on collaboration and provision of feedback, where appropriate, with/to Transaction Monitoring Operations where appropriate.
• Conduct regular team meetings and huddles with team as well as individual 1:1s sessions to cover performance, provide feedback and facilitate personal development planning.

Impact on the Business/Function across the region

• Responsible for managing the follow activity across a team:
• Appropriate pro-active use of media reports and relevant websites, where appropriate, to gather intelligence and identify customers of HSBC involved in financial crime, including money laundering and terrorism.
• High quality case file including a comprehensive narrative is completed by the team members in accordance with procedural standards.
• Appropriate referrals for action identified and effecting of such in accordance with procedural standards.
• Proportionate number of investigations completed to the agreed procedural standards required and within agreed service level agreements.
• Appropriate consideration given to each case as to content and quality of content/narrative.
• Appropriate escalation to other Investigations teams, taking care to evaluate appropriately against relevant escalation criteria

Customers / Stakeholders

• Deal with enquiries from peers, team members of other TM Operations teams, colleagues of other HSBC business areas in a professional, responsive manner, giving them appropriate guidance, referring to management where necessary.
• Deal with external enquiries, if required, in a professional manner, providing appropriate information, referring to management, where necessary.

Leadership & Teamwork

• Ensure compliance across team with regulatory requirement and bank policies and principles. Maintain records, and update case histories.
• Work closely with team members to develop personal capability and develop career goals.
• Work effectively and professionally with colleagues across department and the organization.
• Lead, develop and motivate the team to attract, retain and develop capacity, capability, and talent for continuous delivery of timely, high-quality investigations. 
• Cultivate an environment that supports diversity.
• Build capability across TM Operations and embed a “One Team” ethos across locations.
• Pro-actively support Senior Managers on various tasks, and projects.

Operational Effectiveness & Control

• Ensure performance always meets the requirements of any relevant service level agreements and adheres to Market, Group and Regulatory policies.
• Generate ideas to improve team and process efficiencies.
• Monitor and assess performance and level of resourcing
• Use Quality Assurance metrics to enhance team quality.

Management of Risk

• The jobholder will ensure alignment to the requirements of the role by ensuring that they attest to reading and understanding the TM Operations procedure instructions, along with ensuring completion of any mandatory and or required training, within the timeframe determined by the function, organization and or Learning & Development.
• Where required through the role, they will undertake external training in line with the expectations of the role.
• Any concerns must be escalated through line management as soon as they become apparent.

Observation of Internal Controls

• The jobholder will also adhere to and be able to demonstrate adherence to internal controls and to all relevant procedures, keeping appropriate records and, where necessary, by the timely implementation of internal and external audit points, including issues raised by external regulators.
• The jobholder will implement the Regulatory and Bank’s compliance policy by containing compliance risk in liaison with Group and Market Compliance functions. The term ‘compliance’ embraces all relevant financial services laws, rules, and codes with which the business has to comply.
• This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also, and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.

Major Challenges

• The job holder must keep up to date with the latest financial crime trends and techniques as the technology is getting more sophisticated by the day and any breaches in reporting could lead to reputation loss for the bank.
• Ensure anomalous activity is reported / escalated to the appropriate designated Investigative Reporting team in a timely manner and in accordance with the applicable regulatory requirements for timing of escalations.
• Ensure that case / investigation decisions, can be justified by documenting high quality, rationale, supported by investigative work and recorded findings

Role Dimensions

• The job holder is part of TM Operations management team and will lead a team of Analysts / Senior analysts.

What you will need to succeed in the role:

Essential

• Graduate in any discipline.
• People manager experience of 1 year or more is required, with strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle Capacities and MI reporting.
• Knowledge of Transaction Monitoring / AML / KYC or other Financial Crime Compliance Operations functions.
• Proven high quality spoken and written communication skills with the ability to draft reports and communicate conclusions effectively, in a clear, concise, and professional manner.
• Evidence of excellent prioritizing, planning, and organizing skills. 
• Lateral thinker, with ability to manage change and analytical ability to recognize areas of improvement.
• Excellent interpersonal skills.
• Ability to manage resources to continually improve service and achieve quality targets.
• Strong organisational skills.

What additional skills will be good to have?

• Universal banking experience across Retail, Commercial and Banking and Markets
• Money Laundering investigations experience
• Familiarity and experience with the case management system (Universal Case Management (UCM))
• Experience with banking core customer data management systems applicable to the relevant market
• Experience of identifying activity indicative of financial crime risk, i.e. money laundering, terrorist financing, etc. risk.
• Strong critical thinking and analytical skills. Ability to make informed risk-based decisions with robust supporting rationale.
• Experience in undertaking investigations/analysis into customer activity with the ability to draw inferences from noted behaviour, including transactional profile, against expectation established from KYC/CDD data.
• Experience in writing reports.
• Consistently achieve objectives set and take action to improve own performance.
• Collaborative working style with colleagues and broader stakeholders within a cross-border and LoB matrix
• Organisation.
• Prior regulatory or law enforcement investigations experience is advantageous.
• ACAMS or International Compliance Association (ICA) certificate/diploma, or equivalent qualifications
• Strong communication with good inter-personal and influencing skills.
• Receptive to accepting and effecting change

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You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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