HSBC Group

Open positions: 1

Global Career Band: 6IC

Why join us? 

AMH Service Support team is providing production management support to HK Branch & AMH CCB.

The Opportunity:  

• Provide ongoing supports to departments and branch networks' in their daily operations.
• Support Authorised Signature maintenance process to meet all SLT and Regulatory requirement.
• Assist in updating procedure manuals and new procedure manual launch according to the user’s requirement, realizing documentation control centre.

What you’ll do:     

• Provide consultancy on responsible processes as Subject Matter Expert.
• Ensure provision of most cost effective processing services.
• Identifying and resolving problem situations proactively to give maximum customer satisfaction and escalated where necessary. Appropriate measures are taken to improve quality and prevent recurrence.
• Establishing and maintaining effective relationship with business area.
• Driving and managing change to achieve business goals effectively (e.g. process improvements/changes in procedures).
• Driving staff development through soft skill training, personal development plans and performance management reviews.
• Full adherence to operational control and regulatory requirements.

What you will need to succeed in the role:       

• Strong analysis power, supervisory skill and people management skill.
• General Banking experience in one or more of the following departments: Personal Banking / Credit Operations / Trade Service Operations / administration management / understanding of regulatory requirement governing banking industry.
• Strong sense of alertness.
• Highly motivated with a positive and proactive attitude and able to work under pressure.
• Good command of written English/Chinese, pleasant telephone manner and fluent in spoken English and Chinese.
• Strong computer skill especially in use of Microsoft Excel / Macro.

What additional skills will be good to have?     

• Highly proficient at Excel is an advantage.

Please refer the Candidate User Guide in the below link to understand your own journey as a candidate.

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***

(* The information contained in this job description is a true and accurate reflection of the job as specified.)