Job description
Business: Underwriting Services
Role Title: Manager – Processing GSC’s
Global Career Band: 6
Location (Country / City ): India/Hyderabad
Recruiter Name : Kanupriya Mishra
The Opportunity:
Fraud and Credit Services (FCS) is a first line of defense control function in Wealth & Personal Banking (WPB), with the core purpose of supporting the entire Customer credit journey and creating sustainable outcomes for the Customer and the Bank and managing internal and external fraud threats within agreed risk appetite.
FCS is central to Customer experience, growth, capital protection and operational profitability of HSBC through the management of credit losses, internal and external fraud losses. The function bridges customer engagement with risk controls to ensure sustainable growth. It is responsible for processing c. 10m credit applications, risk assessing over 4b credit and fraud transactions, and managing around $1.5b of credit and fraud losses annually. The overall scope covers oversight of around 9,000 employees across the world, a direct expense base of c. $370m, and a technology transformation budget of c. $100m.
FCS is organized into 6 core specialized capability driven sub-functions: Credit Bureau Management, Data & Decision Systems, Underwriting Services, Collections, External Fraud, and Internal Fraud. These are technical domains that require deep subject matter expertise. These domains are constantly evolving so an understanding of market practices, constant change to adapt and reskill are a core part of the requirement to keep domain expertise relevant.
The Underwriting (UWS) function is responsible for Credit Assessments, Verifications, and 1st party fraud checks for referred lending applications. It is a critical part of customer journey for all assets (Mortgages, Personal Loans, Credit Cards, and Overdrafts). The function also, includes processing of limit increase requests of pay/no pay referrals. Underwriting function is critical to supporting WPB’s growth ambition, while focusing on adherence to risk policies, managing operational costs and optimizing customer experience. Key outcomes include improved turn-around times, increased credit and approved straight through processing (STP), ensuring we meet Service Level Agreements (SLAs) once application hit UWS queues, and maintaining transaction quality as per country specific targets
Role Context
The UWS GSC team comprises of c.1300 FTE across 5 countries / 6 sites – India (Hyderabad, Vizag), Philippines (Manila), China (Guangzhou), Malaysia (Kuala Lumpur), and Sri Lanka (Colombo). This team supports lending underwriting operations for 13 markets across the group
To critically and holistically assess and verify unsecured/secured applications for salaried/self-employed customers within approved policies, procedural guidelines, within stipulated Service Level Agreements. Conduct prescribed due diligence of financial documents to determine customer affordability and suggest recommendations to team mangers/business. Ensure comprehensive checks on an application before the Bank’s decision to lend to a customer, keeping in mind local market knowledge.
Governance and Committee Memberships
Actively lead and participate in GSC UWS India committees such as GPTW, WELLNESS, RISK, CS, PEOPLE etc and drive the planned activities within respective teams.
Also actively lead, participate and encourage participation in Site sponsored activities from respective teams as necessary.
What you’ll do:
Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)
Review and evaluate credit applications and recommend or approve these in line with credit policy and with an awareness of business objectives.
Exercise Lending Authority in respect of transactions and annual reviews in a timely manner that balances effective risk management with business/economic profit objectives.
Meet and exceed PLA and KPI targets (Quality, RPH and Operating Efficiency). Maintain strict adherence to schedule.
Identify and escalate potential risks, operational and otherwise.
Ability to be flexible and willing to change along with changes in corporate and department objectives in addition to recommending changes to assist in meeting these objectives.
Contribute for continuous process improvement to reduce the cost and enhance the end customer experience.
To act as a point of referral for advice and guidance and provide recommendations
Mandatory and other training completion and performance to be owned by self.
To be aware of the Operational Risk scenario associated with the role and ensure that all actions align to mitigating the same.
Conduct self and make informed decisions that protect HSBC values, reputation and business.
Able to assimilate a large amount of information and make effective decisions on a wide range of issues.
Identify and Inform Line Management of potential risks within the process.
Ability to analyze complex problems, interpret operational needs and develop integrated, creative, technical solutions.
Leadership & Teamwork
Work closely with line management in delivering the strategy.
To support Head of Retail Credit Risk, WPB in the management of risk across the portfolios, monitoring of portfolio trends and highlight any areas of weakness or potential loss.
Liaise with sales team/frontline for effective resolution of discrepancies regarding verification, documentation, where applicable
Demonstrate ability to inspire and motivate individuals/teams
Engage with colleagues and other internal stake holders to deliver the set objectives and exceed.
Able to work under varying shifts and under pressure.
Assist & co-ordinate with stake holders to structure the cases to ensuring better and smooth flow of applications.
Requirements
What you will need to succeed in the role:
Functional Knowledge
Awareness of the types and nature of credit products and processes.
Understanding of Credit life cycle.
Strong analytical, problem-solving, communications, financial and interpersonal skills.
Excellent verbal & written communication skills.
Provide excellent customer service to internal/external customer by maintaining good call quality in accordance to Call Monitoring/ Call Coaching standards. (where applicable)
Acquire exhaustive knowledge on process, procedures and Credit policies and upgrade the knowledge on an ongoing basis.
A Graduate in any discipline. (Preferable in commerce)
Others
The challenge is to ensure that all policies and procedures are strictly adhered to while processing the files within the stipulated time in line with the Risk objectives of the annual and strategic.
The jobholder is the first point of credit assessment within the team and must therefore be capable of making decisions or providing concise evaluations and recommendations.
The jobholder is a major day to day contact point for staff and must have a sound awareness of credit policy and procedures and be able to effectively communicate these in a timely, commercial manner.
Maintain nil complaints and Operational loss.
(Or)
Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
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***Issued By HSBC Electronic Data Processing (India) Private LTD***
Nom du recruteur
Kanupriya Mishra
E-mail du recruteur
kanupriya.mishra@hsbc.co.in