HSBC Group

 A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
 

We are currently seeking high caliber professionals to join our team as Manager, Relationship Management reporting to Head of Customer Service Banking 

Principal responsibilities:

•  Formulate and implement localized sales and marketing plans for the relationship managers and lead the team to achieve the assigned KPIs               as well as direct them to maximize service quality and productivity

•  Identify potential customers and groom them into Prestige Banking customers to maximize the customer loyalty and satisfaction

•  Assist the Head of Banking to manage and enhance capabilities/professionalism of the sales staff and provide coaching/support to them

•  Obtain customer feedback and handle complaints in a professional manner

• Organize various promotional activities for acquiring new business

• Keep abreast of latest compliance requirements and recommend remedial actions when necessary

Requirements:

• University degree in a related discipline

•            Passes in IIQE (Paper 1, 2, 3) and HKSI (Paper 1,7,8) a must

• Proven sales experience in banking industry

• Good leadership and coaching abilities

• Sound judgment and strategic planning skills

• Customer centric mindset and ability to manage complex interactions effectively

• Able to inspire others to achieve their goals/ambitions in a variety of situations

• Shown strong situation awareness, strong desire to learn and able to work in Agile environment

• Resilience to stress, able to unlock full potential and prepare for the future of work

• Fluency in spoken and written Chinese and English

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks.

When applying, please submit a full resume and attach your appraisal reports for the last two years. For internal applicants with less than twelve months in their current role, Manager’s endorsement is required. Please obtain and enclose the endorsement in the application. If you have been in your current role for more than 12 months but the behaviour gateway was “No” in the most recent performance assessment, you cannot apply any internal job openings.

You’ll achieve more at Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited