Job description
Business: Data Ops Accounts and SSI
Open positions: 1
Role Title: Manager SME
Global Career Band: 6
Location (Country / City ): Bangalore
Recruiter Name : Srinivasan S
The Opportunity:
Role purpose
Process static data setup and application support (Maker / Checker Activity).
Complete assigned tasks within agreed timeframes.
Collaborate with MSS Operations, vendors and other HSBC IT functions to ensure proper and timely and accurate responses to internal business users and clients.
Train team members in various processes performed / supported by GDTA, FDS, ICON, Geneva and Multifonds.
Deliver high quality service by minimizing risks and maximizing profitability through efficient costs and resources management.
Continuously improve processes and procedures ensuring effective communication and implementation of changes.
The job also entails conducting internal audits and regularly reviewing measures to maintain optimum level quality and productivity.
Foster a high standard of staff motivation and leadership to create a positive work environment.
Engage in regular interactions with business partners to strengthen collaboration.
What you’ll do:
Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)
Impact on the Business/Function
Develop a broad understanding of the Accounts & SSI Data Ops Funds process and stay updated on regulatory developments, stock exchange and other factors affecting daily processing activities.
Develop and analyze MI requirements/processes to certify the tracking mechanism accurately reflects current business activities and effectively measures the team’s performance across different market with varying levels of experience.
Responsible for ensuring that business data requirements are completed accurately and that supporting statistics/reports/returns are presented to business/management within agreed timescales.
Plan to standardize transfer agency processes by sharing the best practices across the various markets with the aim to enhance cost effectiveness and efficiencies.
Manage high-volume transactions under the approving authority and certify that no payments / trades are missed, which would result in claims and negative client impact.
Propose ideas and initiatives to support FTE reduction from business process improvement initiatives or efficiency gains.
Customers / Stakeholders
Process productivity and quality targets are set, monitored and achieved to certify optimal resource utilization and the achievement of business objectives and customer SLA’s.
Drive rigorous and customer centric Quality Campaigns and initiatives to increase quality awareness in the team.
Problem situations are proactively identified and resolved to maximize customer satisfaction and escalated when necessary. Appropriate measures are taken to improve quality and prevent recurrence.
Establish and maintain effective relationships with business areas and identify areas of service improvements.
Enable and facilitate Accounts & SSI Data Ops Funds processes across multiple jurisdictions.
Proactively identify and improve on service delivery.
Responsible for ensuring that all procedural controls are effectively monitored and followed.
Responsible for ensuring regular documented discussions with BPs to develop relationship and understand requirements.
Develop and manage action plans to maintain and improve service and product delivery.
Responsible for ensuring that the training requirements are fulfilled for the team.
Operational Effectiveness & Control
Responsible for ensuring that the control measures/checkpoints are in place to scrutinize exceptions/errors, prevent any operational losses and undergo regular reviews. Procedural changes/new initiatives are thoroughly reviewed, effectively communicated, and implemented.
Review contingency plans periodically and invoke relevant business recovery measures as necessary.
Conduct effective Operational Risk Assessment by monitoring and implementing risk mitigating plans.
Maintain HSBC’s internal control standards, including the timely implementation of internal and external audit points along with any issues raised by external regulators.
Remain aware of the Operational Risk scenario associated with the role and certify that all actions during employment with HSBC consider the likelihood of operational risk occurring.
Responsible for ensuring an effective escalation process is established and maintained.
Total volume handled: 800-850k transactions.
Single Process involves significant complexity, risk and responsibility due to the diverse activities and client/jurisdiction level variances.
GSD line management determines the complexity of funds/activity managed based on experience and performance.
Management of Risk
Observe the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department. The term compliance embraces all relevant laws, rules and codes with which the business must apply.
This will be achieved by observing all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also, and when applicable, by certifying that adequate resources are in place and training is provided, fostering a compliance culture and optimizing relations with regulators.
Maintain HSBC internal control standards including the timely implementation of internal and external audit points, together with any issues raised by external regulators
To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.
Understanding of Group FIMs, Group Audit / Internal Control Review / Compliance reports
Act with high levels of integrity, conduct and performance against ethical standards. All employees should exemplify the highest standards of personal and professional ethics in all aspects of our business and comply fully with both the spirit and the letter of the laws, rules and practices that govern the HSBC Group globally. Key Business Values that support this include a) the highest personal standards of integrity at all levels, b) commitment to truth and fair dealing, c) openly esteemed commitment to quality and competence, and d) observance to the HSBC Code of Conduct.
Leadership & Teamwork
To plan the allocation/reallocation of resources and prioritize processes across the various markets within settlement to mitigate the impact of erratic workflows/volumes and leave management by implementing a robust cross training plan for multi-skilling operation teams.
Ensure procedural changes and new initiatives are reviewed, agreed with the business areas, fully communicated to staff and implemented.
Drive staff development through soft skill training, personal development plans and performance management reviews. Reward and recognize service excellence and maintain high staff morale through ‘Celebrating Success’.
Create an environment where skills and knowledge are openly shared to achieve department and business goals.
Others:
Major Challenges (The challenges inherent in the role that require a continual test of the role holder’s abilities)
Able to communicate effectively within the business unit and analyze business requirements
Devise workarounds when required or necessary.
Provide Weekend Support as and when required by the Business Area.
Ensure attendance during the BCP situation.
A good understanding of the financial services industry
Ability to multitask in various processes carried out in Transfer Agency platform
Strong communication skills - Communication required with all stakeholders, users and team members.
Ability to identify process risks and issues which may impact planned deliveries.
Strong business sense and awareness of the key issues/risks in the securities industry.
Develop a good working relationship with users, team members and IT resources and stakeholders across multiple global locations.
Ability to plan and organize workload to meet deadlines, considering relative priorities.
Must be able to take on extra responsibilities as allocated by AVP/VP.
Role Context (The environment and operating conditions of the role including the extent of guidance and authority)
Must be able to work independently and within a team and manage peak periods of high demand.
Flexibility to work in different shifts.
Will be expected to maintain HSBC internal control standards, including the timely implementation of internal and
Responsible for the implementation of Group Compliance Policy as is applicable to this role.
Requirements
What you will need to succeed in the role:
Functional Knowledge
General Investment Administration experience is essential.
Application support experience is highly desirable.
Should have minimum 2 - 3 years' experience / exposure in the Transfer Agency Industry, accounting and valuation system.
Must be aware of the Operational Risk scenario associated with this role and to ensure that all actions performed consider the likelihood of operational risk occurring.
(Or)
Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (India) Private LTD***
Nom du recruteur
Srinivasan S
E-mail du recruteur
srinivasan.s@hsbc.co.in