HSBC Group

GCB 5

Some careers open more doors than others.

If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Merchant Growth Manager, PayMe.

Principal Responsibilities

• Lead the growth of PayMe ecosystem through executing external third-party partnership, including but not limited to payment acquiring networks with proactive partnership strategy
• Manage all aspects of the partnership with payment networks, including prioritization of key focus areas, structuring/negotiation of new initiatives particularly opening acceptance of new merchant categories and ongoing partnership management
• Propose, discuss and set commercial targets with merchant acquirers, platform partners and manage the corresponding commercial engagement to ensure objectives are delivered as expected as part of the annual plan
• Set and execute PayMe’s strategic merchant growth goals and positioning across key market segments
• Identify underlying strategically valuable merchants
• Explore new Acquirers, platform partners and POS integrators and define the corresponding action plan on merchant acquisition
• Onboard potential acquirers and assist with proceeding third-party KYC & due diligence
• Manage Acquirers, platform partners relationship through regular governance or engagement forums
• Drive P2M sales via managing existing Acquirers to expand merchant network via new merchant acquisitions
• Work with Acquirers on the Merchant Customer Life Cycle Management (CLCM) related ongoing initiatives (all channels merchants' acquisition, activation, relationship deepening and retention): Performance monitoring, implementation of new initiatives, tracking & reporting

• Bachelor's degree or above in Business, Finance, or relevant field
• 5 years or above working experience in business development roles, preferably in merchant payments
• Strong communication, interpersonal skills and execution mindset with the ability to dive into details and collaborate across teams
• Ability to influence and negotiate with both internal and external stakeholders to achieve objectives in a timely manner
• Good understanding of the payments industry and market landscape
• Goal-oriented with professional working integrity and responsibility, hands on and able to multitask in a fast-paced dynamic environment
• Understanding of agile principles and methodologies
• Outstanding writing and verbal communications skills in English and Cantonese are required
• Excellent time management, presentation, organizational and problem-solving

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

You’ll achieve more at HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.