HSBC Group

We are looking for individuals who are ready for this next stage in their career and possess the experience and skillset highlighted below to become a successful Network Manager.

What you'll do

The Branch Network is the heartbeat of the communities in which we serve, guiding and supporting our customers and empowering them to bank with us using the channel of their choice. Our role on the high street is ever changing and we want to be at the forefront, delivering at pace with outstanding service and our customers at the centre of everything we do.

Within this role you will;

• Support the day-to-day operational running of the Local Market, not only line managing a number of our Customer Service Team colleagues, but coaching and developing colleagues across the wider team
• Manage an efficient resourcing plan and support the on-boarding of colleagues into new roles
• Put our customers at the heart of what you do by understanding, supporting, and fulfilling their needs through the channel of their choice, and actively promoting a customer centric culture within our branches
• Manage the risks and controls of the local market ensuring that operational losses are minimised
• Role model the cultural shift empowering our people, whilst operating with collective responsibility, and lead community engagement through face to face and Zoom enabled customer education sessions
• Support the running of branches across the Local Market leading colleagues to deliver the Network Vision and our ambition to set the standard for Mobile Centred Smart Banking
• Be a Brand Ambassador and the face of HSBC in the local community
• Drive a digital first culture in which products and services are provided in a digital format

What do I need to be successful?

To be successful in this role you need to be a high energy self-starter with particular emphasis on inspiring and motivating others, we are looking for people with the following characteristics, skillset and experience…

• Someone who is passionate, customer obsessed, with a can-do attitude and proven, broad-based personal financial services and banking experience
• Has strong Risk Management skills across all risk areas, identifying both current and emerging risk with the vision to deliver our Local Market strategy
• Digital first mind set towards our products and services, with a track record of understanding how to pro-actively recognise, support, and fulfil customer needs
• Enhanced coaching ability to grow colleague’s capability to deliver exceptional customer experience in line with the Network Vision
• Excellent judgement and a demonstration of being decisive and tenacious
• Strong interpersonal skills in developing effective relationships with colleagues, customers and the community whilst creating opportunities for others to work collaboratively and positioning the Network at the heart of the Local Market 
• Able to use flexibility and adaptability to deal with constantly changing priorities and tasks, using this to operate across multiple locations using remote management
• Evidence of initiating and leading change in a way that inspires and engages those around
• Able to work in an ambiguous environment making judgements and prioritising rather than focusing on clearly defined activities and objectives
• Excellent problem-solving skills with the ability to critically understand the root cause and implement creative solutions
• A role model with the ability to develop and retain a diverse team allowing them to grow and operate with a collective responsibility, and a proven track record of investing in colleagues to grow their capability and encourage innovative thinkers with the ability to problem solve

Where & When you'll work

The role is Branch based and our team operate between Monday to Friday 09:00-17:00 and Saturday 09:00-13:30 

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500

You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking here (only available via internal access).