HSBC Group

Business: Screening Utility Ops.

Open positions:1

Role Title: OPERATIONS MANAGER - PAYMENT SANCTIONS SCREENING GSC’s

Global Career Band: 6

Location (Country / City ): India/Bangalore

Recruiter Name : Sumana P

Why join us?

• In line with our ambition to be the world's leading international bank, HSBC has committed to develop the highest or most effective standards for Financial Crime Compliance and deploy them globally on a consistent basis.  The Global Sanctions Policy mandates that all customers are screened at on-boarding and periodic intervals, following changes to customer information and when the Official Lists and other applicable Local Lists are updated. Automated or manual screening is conducted using HSBC’s mandated automated customer screening solution which generates alerts for investigation, verification, and follow-up as necessary.

The Opportunity:

• The job holder should Lead & Manage teams to monitor and identify patterns of suspicious activity and investigate suspected cases of activity related to Sanctions, money laundering, terrorist financing or other related financial crimes.
• Individual in this role is required to have a broad understanding of the processes being managed.
• Staff would require to have a good understanding of Screening and its implications.

What you’ll do:

• We are currently seeking an ambitious individual to join this team in the role Assistant Manager Operations, GSC’s. In this role, you will
• Ensure teams are adhering to procedures & other regulations as prescribed by their respective processes.
• Monitoring the PLAs and Meet all Timeliness & Quality metrics defined for all processes. Escalate any major deviations to Business which will impact the quality & turnaround time.
• Focus on reducing rework with adequate training to the teams.
• Build & Retain domain expertise within the teams.
• Processes are regularly reviewed to identify improvements, which will enhance operational and financial effectiveness
• Work closely with the Business Partners
• Identify opportunities for improvements to the process and particularly automation initiatives and strengthening of controls.
• Reduce escalations to the Business wherever possible.
• Implement effective controls in process to ensure all the regulatory requirements are being adhered.
• Focus towards increasing Productivity % across Processes.
• Ensure performance updates/MI reporting etc to the Business at regular intervals or as requested by the Business
• Lead and develop an effective team through communication, performance management, development plans and reward/recognition practices. Cultivate an environment that supports diversity and reflects the HSBC brand.
• Ensure that adequate controls are in place to avoid any errors resulting in operational loss/regulatory breach.
• Do not contribute to High risk and/or Repeat finding during group audits and IC reviews.
• Identify any process gaps/MSII and work with the Business to close or minimize the same by implementing adequate controls.

What you will need to succeed in the role:

• A Bachelor’s/Master’s degree (E)
• Flexibility to work in shifts [Including Night / Day] (E).
• Preferably experience in Sanctions Screening / Name Screening / AML Screening Process
• Excellent Communication skills. (E)
• Ability to understand and manage risk.
• All applicants must have successfully completed their probation period.
• Employees must meet performance and behavioral standards as defined in the policy.

What additional skills will be good to have?

• Need to build strong process knowledge covering all aspects of Sanctions, Payments and Name Screening so as to effectively handle escalations raised by the team.
• Decision making under pressure, giving due consideration to quality, time scales and cost.
• To fully understand the existing regulatory environment and processes of the business and impact on day-to-day activities.
• To be aware of changes and updates in the process and compliance world which will impact performance and share the same with colleagues in time.

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

(Or)

Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***