Job description
Business: Wholesale/Onboarding
Open positions: 2
Role Title: Onboarding Analyst GSC’s
Global Career Band: 7
Location (Country / City ): India- Bangalore / Kolkata
Recruiter Name : Hariharasudhan G
The Opportunity:
- This role is part of Onboarding and Servicing within Wholesale Client Services (WCS) within WCOO. The function is accountable for ensuring that HSBC consistently provides exceptional service to its clients. The WCS Value Stream oversees all "Change" and "Run" delivery across its Sub Value Streams, including Onboarding, CDD/KYC, Servicing, Credit Analysis Unit (CAU), Issuer Services Operations (ISV Ops), Exits, and Regulatory Business Support. The Value Stream comprises a multidisciplinary team from Business, Technology, DBS Operations, Transformation, and Risk and Compliance, supporting two of HSBC's business lines: the HSBC Global Commercial Bank (CMB) and the HSBC Global Banking & Markets (GBM).
- WCS is a globally aligned function supporting GBM/CMB wide businesses and all elements of the client lifecycle including onboarding (from point of agreement to on-board through to ability to trade) and servicing. The Servicing teams support account maintenance services for RM and clients as part of onboarding and ongoing relationship maintenance and GTS client services.
What you’ll do:
- Individual is responsible to ensure seamless and timely onboarding of their portfolios and overall accountability in capacity of individual contributor role. Where target dates are unachievable, this be clearly, quickly called out and client expectations are met or reset appropriately.
- Responsible for overall Case management of Onboarding against key KRI which include TAT, include TAT, SLA Adherence, overall health of the pipeline and any other associated attributes within the thresholds defined, for the onboarding cases assigned.
- Maintain good discipline of overall Book of Work, be an active team player and emulate behaviors
- Take complete ownership of cases and pro-active management of the on boarding process right from the initial request to execution of the transaction.
- As Case manager, you would be required to work on either multiple sector/regions and different Clientele types such as Institutional Clients/Financial Institutions/Corporate Clients to make the business and organization successful
- In this dynamic changing landscape of Financial Industry, be adapt and agile to the overall changes within in regulatory, other industry wide onboarding best practice. Ensure understanding & implementation of these quickly & effectively
- Engage with the various Partner teams effectively that aids seamless exchange and delivery of information
- Be able to assess, call out road block on timely manner and prioritize their work independently
- Strong and effective communication to relay updates, seek information etc. with Clients either via Phone call, Emails or Chats
- Anticipate escalations’ prone scenarios and manage them proactively. Additionally, use such learnings as an important input to further enhance governance and controls within the process
- Engage with various key Stakeholders, downstream/upstream partners, Relationship Managers, Sales and Clients throughout the onboarding journey per the portfolio requirements
- Ensure adherence to the Mandatory learning schedules to constantly upskill, imbibe future fit skills, drive their timely completion and demonstration of its applicability in on-job to enhance and drive Client and staff experience
Requirements
What you will need to succeed in the role:
- Graduate in any discipline (E)
- Knowledge of Client onboarding within Investment Banks space (E)
- High energy, be pro-active, extremely positive, a problem solver, and an owner of issues (E)
- Good organizational, planning and management skills (E)
- A delivery-focused mind set (E)
- Excellent communication skills, both written and verbal (E)
- Good interpersonal skills with the ability to build, maintain global and regional relationships at all levels of the organization (E)
- Good attention to detail with a keen eye to problem solving (E)
- Ability to work well under pressure with high degree of accuracy (E)
- Analytical skills to help make important decisions by reading available data and using their references (E)
- Must have a clear understanding of HSBC Values (E)
- Good overall knowledge of the Client interface / onboarding and associated processes within an investment bank (D)
Link to Candidate User Guide:
(Or)
Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
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***Issued By HSBC Electronic Data Processing (India) Private LTD***
Nom du recruteur
Hariharasudhan G
E-mail du recruteur
hariharasudhan.g@hsbc.co.in