HSBC Group

Business: CIB COO 
Open positions:1
Role Title: Operations Delivery Sr. Associate, Wholesale
Global Career Band: 5
Location (Country / City ): India/Hyderabad
Recruiter Name : Vineeta Addhya

The Opportunity:

• The role holder will sit between CIB Business, Wholesale Operations Business Services, Regional Leads, Risk, Transformation, HR and Comms.
• To understand and maintain a high level of interaction between all these stakeholders, combine conflicting aspirations and anticipation of the future needs of all stakeholders.
• Partner closely with the Wholesale Operations OD&S Lead and business management team on delivery and strategy related activities including Data & MI, Global Business reviews, Strategy, Cost and Supplier Management and Governance
• Provide dedicated business management support to the overall Wholesale Operations
• To understand ambiguous asks, translating complex business situations into tangible goals and actions in a limited amount of time.
• To understand 1) of the industry in a global context, 2) of the HSBC context and 3) of the drive for cost savings.
• Translate stakeholder needs to action plan.
• Align Business Service/Utility and Regional plans and goals with those of CIB
• Play a major role within a team of highly motivated and demanding individuals in a complex environment of constant change.
• Ability to multitask and prioritize the tasks
• To look at data visualization and storytelling across Wholesale Operations, creating input into governance and operational management forums.  

What you’ll do:

• Act as the relationship manager and point of contact to the Business Services representing the Wholesale Ops OD&S team.
  Active management over Wholesale OD&S Planning, Headcount, MI, and Governance actions as well as support the Head of Wholesale OD&S with specific assistance in presenting and explaining financial or service performance information.
• Governance – Help drive governance framework, with CIB partners and Global Business partners to ensure transparency, collaboration, and update / escalation of key issues.
• Data / MI – Help drive MI agenda for Wholesale Operations OD&S presenting and explaining financial and/or service performance information to both internal and external stakeholders. E.g., Monthly Headcount Movement, Monthly Financial Reporting etc. to drive Optimisation opportunities, common initiatives, fungible workforce etc.
  Customers / Stakeholders
• Act as single point of contact between the CIB Central team and the Business Service and Region
• Support all CIB initiatives and ensure implementation in Business Service and Region
• Support the head/management of Business Service and Region in all areas included in the OD&S mandate.
  Leadership & Teamwork
• Understanding and translating CIB and Group strategy into immediate business/function and aligning direction for self and teams
• Setting world class standards and embedding these in immediate business/function area
• Leading from the front by courageously setting and executing stretching goals for the immediate business/function area
• Authentically engaging a diverse group of stakeholders to deliver at pace.
• Making considered decisions that protect and enhance HSBC values, reputation, and business
  Operational Effectiveness & Control
• Key driver in operational design and strategy
• Responsible for Business Service/Utility and Regional financial, headcount, operational performance, and data MI accuracy
• Responsible for sustainable and best in class tool set for driving operational excellence and engagement/culture within the team
• Support Business Service and CIB COO team in its governance and control efforts in regards of among other things mandatory trainings, regulatory compliance and other control and effectiveness initiatives

What you will need to succeed in the role:

• Excellent planning, organizing and commercial skills including strong financial management capability.
• Excellent relationship management and influencing skills.
• Communication – the ability to communicate complex issues concisely verbally, and in written form.
• Comfortable with ambiguity and able to navigate through and deliver in changing strategic and commercial contexts.
• Strong data analysis skills, with an emphasis on problem solving and strategic thinking.
• Ability to think broadly and strategically rather than focus on short term, local challenges.
• Aptitude for authentically engaging a diverse group of stakeholders to deliver at pace.
• Understanding of risk management including ability to incorporate risk considerations in all activities.
• Able to work at pace in MS Excel completing complex analysis of financial and headcount data.
• Ability to create compelling MS PowerPoint presentations to effectively communicate data insights and recommendations.
• Ability to influence and able to form collaborative working arrangements with peers.
• Comfortable in initiating and willing to challenge the status quo.
• Ambitious for self and team and passionate about people development to stretch their outlook, build capability and elevate their performance ambitions.
• Developed planning and organisational skills.
• Adaptable, flexible, with a self-initiated approach to change and developing market demands and opportunities.
• Strong verbal and written communication skills
• Ability to work under pressure and within tight timelines
• Proven team player with an open communication style
• Ability to interact effectively with senior stakeholders from a variety of areas
• Should have good influencing skills as they will be required to gather information from people/areas over which they have no direct control
• Given the role is part of a global team, the jobholder is required to adopt a flexible approach in terms of work location and working hours. The jobholder would not be subject to close supervision and will be expected to exercise initiative and judgment in proactively overcoming obstacles to success
• Ability to create data models and dashboards for effective reporting and visualization (desirable: PowerBI)

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You’ll achieve more at HSBC 
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” 
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