Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are currently seeking an experienced professional to join our team in the role of Associate Director, Service Management Specialist

Department: Wealth Personal Banking

In this role you will:

  • Lead cross-functional resilience governance initiatives, ensuring clear roles, responsibilities, and accountability across IT and business teams.
  • Investigate and manage initiatives to drive improvements to the Technology control environment
  • Partner with the CIO management team and other IT service owners to establish a Resilience-by-Design approach, embedding resilience into architecture, development, and operational processes.
  • Business Service Chain-Based Resilience Reviews, Map end-to-end business service chains to identify critical technology dependencies, failure points, and cascading risks.
  • Ensure compliance with operational resilience regulations such as DORA (Digital Operational Resilience Act), FCA/PRA Operational Resilience, Basel III, NIST, ISO 22301, FFIEC, GDPR.
  • Ensure the appropriate application of policies control standards and procedures.
  • Support WPB IT internal / external audit activity and internal assurance reviews.
  • WPB IT representative at relevant IT governance forums and working groups,
  • Leader and advocate of the desired culture, awareness and behavioural changes across the WPB IT community required to mature the understanding and management of technology risk controls.
  • Active collaboration with wider Business Teams
  • Engage the key stakeholders to promote positive behaviour and actively manage business operation resilience.
  • Work closely with Technology for remediation of any Vulnerabilities activities and actions to ensure delivery within acceptable timelines.
  • Focusing on Technology top risks and threats, including new/emerging top risks such as Cloud technology deployment, to ensure they are fully understood and that controls that mitigate these risks (key controls) are effective, efficient and where possible automated.
  • Responsible for embedding risk and control management framework.
Requirements

To be successful in this role, you should meet the following requirements:

  • Minimum 14+ years of total experience is required and 12 years of relevant experience preferably within an IT risk management related role.
  • Relevant working experience in Financial Services industry or IT / Risk Consultancy, or Audit.
  • Strong knowledge of Non-Financial Risk and Information, Technology & Cyber controls.
  • Interest or proven experience in Operational Resilience.
  • Persistent, resilient, and resourceful; able to adapt to a complex and dynamic organisational environment.
  • Open personality with effective communication skills.
  • Lead and coordinate with colleagues and key stakeholders in an international team.
  • Effective use of collaboration tools such as Sharepoint, Confluence, JIRA, and OneNote.
  • Knowledge of HSBC corporate systems used by IT risk management, e.g. HELIOS, ARAMIS, EIM, PLADA COMET, SCOTT would be plus.
  • Planning and project management skills.
  • Ability to work independently with limited supervision.
  • Communication - Ability to present complex issues confidently and concisely to Technology and DBS Senior Executives and other key stakeholders using non-technical easily understood language.
  • Make considered decisions that protect and enhance HSBC values, reputation and business.
  • Degree in information security, computer science or computer engineering qualifications desirable.

Candidate User Guide: India HTC - IND HSDI : IJP candidate user guide (service-now.com)

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India

 

Nom du recruteur
Shraddha Kanapile
E-mail du recruteur
shraddha.kanapile@hsbc.co.in
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