HSBC Group

Why join us?

BACS is a product that is owned and operated by Pay.uk. HSBC customers use this product to for bill payers and billers, employees and employers, charities and donors, clients and suppliers, and government. Primarily BACS Direct Debit is the payment option to collect important payments automatically from customers relates to Insurance premiums, other monthly payments. Bacs Direct Credit is used to pay employees in the UK, whether that’s wages, salaries, or benefits, as well as for settling business-to-business invoices

The Opportunity:

Activities that involve set up of services for HSBC customer, processing of BACS Payments, resolving customer queries over inbound and outbound telephone calls, recall of funds and work on Direct Debit Indemnity claims etc. would fall under this job role.  

What you’ll do: 

• Set Up of services for HSBC Customers to use BACS product / Responsible for handling inbound and outbound calls received from HSBC customers using the BACS product.
  
• Work on payment referrals received on the BACS system and ensure timely closure / Processing of Direct Debit Indemnity claims received from HSBC customers.
  
• Follow up with external banks within UK for details, confirmation and recall of funds / Co-ordinate with onshore/offshore teams in day-to-day activities.  Acquire and update knowledge on procedures and products / Produce MI as required / Exhibit ownership of the business  
  
• Ensure that each call / work is completed in accordance with established procedures and standards.  
  
• Identify and escalate potential complaints / Support achievement of team objectives  
  
• Receive/make calls from/to customers (internal) / Act effectively on all customer feedback / Ensure no Ops Losses (Actual, Potential or Near Misses) are incurred due to the errors made / Delight internal and external customers   
  
• Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked 
  
• Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank / Respond to mails/queries related to process timely with a cc to the Line Manager.

• Previous experience in the banking or finance industry (it’s a plus).
  
• Good communication skills – Fluent (English)
• Proven track record of strong focus towards high levels of Quality and Customer Service   
  
• Ability to multi-task, depending on the criticality of the tasks.   
  
• Self-motivated and should be able to work under minimal supervision.  
  
• Good team player  
  
• Flexibility to work in different shifts including weekends  
  
• Strong Relationship building skills  

You’ll achieve more at HSBC 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” 

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***