HSBC Group

Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, free salary continuance insurance, share match equity scheme, enhanced parental pay and leave offering, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management and Global Private Banking.

In this 12 Month Secondment Barangaroo based role, you will be responsible for assisting all Premier Qualified customers with their financial needs in the centralized environment. It is based in a Premier Connect /Voice environment mostly dealing with clients over the phone. 

Your main responsibilities will include:
 

• Contribute to the growth of primary banking relationship for qualified Premier customers. 
• Complete regular reviews with Premier Customers to understand their current and long term needs and advise them on the products and services that help them achieve their goals.
• Enhance clients trust in HSBC's capability of meeting their needs and support IWPB Growth objective and encourage primary banking relationship.
• Build a high personal and corporate brand across IWPB in which you are based.  
• Contribute to the value of new borrowing for Premier Segment 
  • Variations 
  • Top Ups
  • Acquisitions  

To be successful in this role, you will need:

• A proven track record in customer excellence gained in banking as a Client Relationship Manager, Officer or Executive gained with the retail financial services sector.
• The desire to develop your financial expertise and grow your career.
• Ability to understand and provide solutions to meet individual customer needs by delivering first-class customer service and making a difference.
• Proven track of record in growing customer portfolios and a diverse range of high net worth customer portfolios.

• Higher School Certificate completion is essential and relevant tertiary qualifications will be highly regarded.

  
  
  Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.
  
  We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. 
  
  Applications from First Nations peoples are encouraged.
  
  Learn more about careers at HSBC Australia –  https://www.hsbc.com/careers/where-we-hire/australia
  
  Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited.  Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels.