HSBC Group

GCB 7

Some careers grow faster than others.

If you’re looking for further opportunities to develop your career, take the next step in fulfiling your potential right here at HSBC.

In International Wealth and Premier Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.

We are currently seeking ambitious individuals to join our International Wealth and Premier Banking (IWPB) team in the role of Premier Financial Consultant, working together with colleagues to define, manage and achieve divisional business targets.

Key Responsibilities:

• This is a virtual customer facing role managing the needs of Premier clients remotely. The role holder will develop and strengthen relationships with Premier clients by to identifying customers’ needs fulfilment opportunities. This job role will own a large and actively managed portfolio of clients (on an individual or pool basis).
• The role holder has a responsibility to manage all premier customers tagged to him/her. They are to review the portfolios for opportunities via IFR to identify customer’s financial needs to cross sell Foreign Currency (FX) conversion, Mortgage, Insurance ad Wealth referral. It's important for PFC member to continuously work with the customer to maintain the TRB above MYR 200K to move the profile from pooled RM to dedicated RM. It is key for the person to work closely with other colleagues in the team and other stakeholders to ensure customer experience is a class above the rest. Under the new environment it is expected for the individual to use virtual tools to serve and sell our solutions to customers.
• To achieve or exceed all WPB KPI provided on both activities and outcome if any for remote business. Also deliver the proposition by providing a consistently excellent customer experience
• To ensure all sales activities KPI like leads, contacts, appointments, Individual Financial Review IFR are recorded and tracked in Relationship Manager Platform (RMP) as per the guidance (review and analyse customers financial position and propose appropriate solution)
• Use various remote tools that currently utilized by the Branches and Contact Centre to conduct meeting and sell to customers (end to end sales or referral to another channel/s)
• To ensure complete financial reviews, potential wealth products offering and perform periodic reviews to identify any future potential to offer better financial solutions that meets the customer needs.  
• Closely work with peers/colleagues to ensure customers in their portfolio are well served and score highly in the customer satisfaction index.

Knowledge / Experience:

• Proven ability in customer relationship management
• Proven ability in managing customer portfolio 
• Ability to analyse financial priorities and influence customers to take appropriate action to meet their needs
• A full understanding of the needs of the mass affluent customer segment in general and individual customers in particular
• A full understanding of the Premier Proposition including Global Service Standards and Premier International

Skills:

• Excellent relationship management skills 
• Customer driven with a strong focus on quality of service 
• Proven ability in making lending decisions in accordance with bank policy and guidelines 
• A clear understanding of how value is created within the Premier segment, both for customers and the bank 
• Ability to develop and retain the extensive knowledge including financial planning knowledge required to provide a world class relationship management service to the bank’s most valuable personal customers

Due to local laws and governance, candidates with immediate right to work locally and no relocation need will be prioritized.

When applying, please submit a full resume and attach your appraisal reports for the last two years. Your local internal application policy should also be followed. For internal applicants with less than eighteen months in their current role, please also obtain and enclose line manager endorsement in the application.

Opening up a world of opportunity

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad