HSBC Group

Open positions:1

Global Career Band: 7IC

Why join us?

Insurance Operation Process Optimization specialist works on the automation and innovation agenda for all processes across the function. This includes robotic process automation using MS Power Automate, VBA, and other intelligent automation products which are in remit for the Insurance Industry and suitable as solution to our processes. Exploration on next gen products and technology combined with current capabilities to provide end-to-end solutions for operations is the prime objective.

The Opportunity:

The Process Optimization Specialist is responsible for analysis, design, development, and testing of processes, working in optimization demand led Insurance all processes. The role holder works with the RPA mentor, project manager, Innovation Lead, as well as Insurance Process Lead to ensure the Policies, standards, local jurisdiction standards and best practices are followed during design and development of RPA automation.

• Analysing and understanding the business processes in detail where required.
• Identifying and communicating the technical software requirements proactively.
• Designing automated process solutions in accordance with standard design principles and conventions.
• Configuring new automated processes and objects using core workflow principles that are efficient, well structured, maintainable, and easy to understand.
• Creating and maintaining solution documentation.
• Supporting existing processes and implementing change requirements as part of a structured change control process.
• Problem solving issues that arise in day to day running of automated processes and providing timely responses and solutions as required.
• Communicating with software supplier through the team structure on software related issues, suggested improvements and participating with other users in the automation community.
• Working within project planning constraints, communicating any identified project risks and issues to the delivery/project manager accordingly and providing inputs to the change control process.
• Creating and documenting test/automation tool procedures and scenarios for the pre-UAT/pre-launched phases.
• Supporting the Operational Teams during the new project, UAT and rollout phases.

What you’ll do:

The Process Optimization Specialist is responsible for analysis, design, development, and testing of processes, working in optimization demand led Insurance all processes. The role holder works with the RPA mentor, project manager, Innovation Lead, as well as Insurance Process Lead to ensure the Policies, standards, local jurisdiction standards and best practices are followed during design and development of RPA automation.

• Analysing and understanding the business processes in detail where required.
• Identifying and communicating the technical software requirements proactively.
• Designing automated process solutions in accordance with standard design principles and conventions.
• Configuring new automated processes and objects using core workflow principles that are efficient, well structured, maintainable, and easy to understand.
• Creating and maintaining solution documentation.
• Supporting existing processes and implementing change requirements as part of a structured change control process.
• Problem solving issues that arise in day to day running of automated processes and providing timely responses and solutions as required.
• Communicating with software supplier through the team structure on software related issues, suggested improvements and participating with other users in the automation community.
• Working within project planning constraints, communicating any identified project risks and issues to the delivery/project manager accordingly and providing inputs to the change control process.
• Creating and documenting test/automation tool procedures and scenarios for the pre-UAT/pre-launched phases.
• Supporting the Operational Teams during the new project, UAT and rollout phases. 

What you will need to succeed in the role:

• Understanding of RPA technologies, the operational processes and when RPA should be used (desirable).
• Knowledge of the enterprise’s business operations.
• 2+ years of working experience within Blue Prism and MS Power Automate (2 project end to end development completed).
• The current or last project should be a blue prism or a Power Automate project.
• Proven track record in a similar role would be advantageous.
• Should have experience in making RPA artefacts – PDD, SDD, CR, etc.
• The role requires an articulate individual, comfortable dealing with management.
• Strong written and verbal communication skills required.
• Excellent interpersonal skills required.
• Must be well organized.
• Experience in negotiation and conflict management.
• Ability to problem solve, clearly articulate requirements, and implement and drive change.
• Energy, enthusiasm, and drive.
• PL500 or PL900 for MS platform accredited at a minimum.
• Graduate in any discipline minimum.
• Alteryx and other automation tools certification are highly preferable.
• Higher qualification not a bar provided aspirations are commensurate with the position.

Please refer the Candidate User Guide in the below link to understand your own journey as a candidate.

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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(* The information contained in this job description is a true and accurate reflection of the job as specified.)