HSBC Group

Why join us?

If you’re looking for a career where you can find different opportunities to develop, join HSBC and discover how valued you’ll be and how your future will be rich with potential. HSBC offers the opportunity to develop a fulfilling career within a supportive and inclusive environment where everyone can achieve their full potential.

The Opportunity:

Processing of the daily operations of a contact and/or processing centre ensuring that customers receive quality through service through all channels of customer contact.

What you’ll do:

• Acquire and update knowledge on procedures related to relevant process.
• Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
• Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.
• Ensure that the productivity, quality levels are achieved as per the standards sent for the process and that the customer issues / problems are effectively investigated and resolved.
• Assist line manager/supervisor with managing day-to-day operations and support colleagues on process if needed. Proactively identify issues, if any, and escalate.
• Participate in team meeting / team activities, work towards sustaining team spirit and Support achievement of team objectives.
• Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally and Demonstrate ways to improve customer service, increase productivity.
• All data requirements (timesheets, leave requests, absence requests and ad hoc process information) is completed and updated in a timely manner.

What you will need to succeed in the role:

• Entry level qualification as required for the process / as per the benchmark agreed upon between HR and Operations.
• Work experience is essential
• Ability to speak and understand French fluently, write business letters and reports.
• Ability to learn quickly and transfer knowledge appropriately and to understand and interpret numeric data.
• Minimum, basic computer knowledge.
• Flexibility to work shifts.

What additional skills will be good to have? 

• Ability to build rapport with and relate to a wide range of people.
• Ability to maintain focus while working with voluminous data and to multi task.

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” 

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***