HSBC Group

Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships. 

International Wealth & Premier Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

In this role, you will support in delivering business outcomes across deposits portfolio. You will collaborate with business partners and internal stakeholders across the business to implement enhancements to products, processes and services with a strong emphasis on driving operational efficiency and simplifying the end to end experience for both customer and staff. This role will report directly to the Senior Product Manager, Deposits.

Your main responsibilities will include:

• Responsible for delivery and implementation of small improvement to improve customer experience.
• Identify potential process improvement or simplification opportunities from managing product queries and develop proposal to implement.
• Responsible for performing general market analysis and competitor benchmarking.
• Investigate and manage product queries and complaints through the Deposits Product Inbox
• Execution of Savings and Term Deposit pricing changes.

To be successful in this role, you will need:

• Bachelor’s degree in a Finance and/or business-related field with relevant experience in product and project management in financial services.
• Proven stakeholder-facing experience, ideally with both technical and non-technical stakeholders
• Strong, attention to detail, problem-solving, analytical skills and ability to work independently
• High level of drive and self -motivation to ensure delivery of a broad range of outputs
• Comprehensive knowledge of the external environment (risk, regulatory, political, competitors etc.).  

Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

Learn more about careers at HSBC Australia –  https://www.hsbc.com/careers/where-we-hire/australia

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited.  Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels.