HSBC Group

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Department- Wholesale IT

In this role, you will:

• Project management for end-to-end delivery of cards billing global implementation.
• Showcase an ability to multi-task, track multiple issues, effectively manage time and competing priorities, and to drive results through partner teams.
• Actively work and collaborate with stakeholders across Technology and Business Operations.
• Owning and leading technology teams/pods in managing incidents and problems.
• Working with technology teams/pods to devise action plans to prevent incident re-occurrence
• Representing IT at Incident Management Community of Practice meetings and other Service Management and Enterprise Technology meetings
• Facilitating technology teams/pods teams in compliance with Incident and problem Management controls. Supporting partner asset ITSO’s with Incident and Problem Management Best Practice. Providing status reports and Risks and Issues updates to senior managers
• Ensuring all non-functional requirements facing technology and service infrastructure are always met.
• Ensure vulnerability patches are in place by designated time.

To be successful in this role, you should meet the following requirements:

• Proven ability in successfully managing and implementing global / regional change initiatives.
• Proven ability in working across multi-disciplinary and multi-cultural work environments.
• Evidence of successfully managing financial and resource plans, and addressing related challenges
• Knowledge of Cloud technologies (OCI/AWS/GCP/Azure) , Knowledge of Site Reliability Engineering (SRE) an advantage, or willingness to achieve SRE accreditation, Strong knowledge, and experience of implementing DevOps practice.
• Strong IT Infrastructure experience focused on Enterprise Services. Ability to own IT infrastructure – including submitting funding ask for running IT estate, including planning & management for technical product upgrades & enhancement, system security and mandatory upgrades.
• Knowledge and experience of incident / problem / change and release management
• Experience of Agile methods and leading Pods. Effectively coordinate delivery of services involving elements delivered by other internal/external teams.
• Confident in actively participating in Service Management meetings relating to Incident Management and representing GPS Technology interests.
• The drive to become an Incident Management Subject Matter Expert and build similar competencies across the GPS Technology team. Maintain a “Can-do” attitude and a high degree of self-motivation, a strong drive to achieve, ability to drive incident calls, include stakeholders into incident calls as needed, and progress on fast resolution of incidents, ensuring least impact to the business and customers.
• Strong analytical and critical thinking skills, with ability to think creatively to drive innovative, practical, and cost-effective solutions to complex issues.
• Excellent interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels.
• Ability to innovate and iterate to drive continuation improvement.
• High level of drive and motivation to ensure successful delivery of complex transformational initiatives.
• Ability to leverage resources available to achieve goals.
• Familiarity with AGILE and Scaled AGILE methodologies.
• Knowledge on Corporate cards and Payments Domain, Payment Operations. 

You’ll achieve more when you join HSBC.

Candidate User Guide - India HTC - IND HSDI : IJP candidate user guide (service-now.com)

 HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

 Issued by – HSBC Software Development India