Job description
Business: Fulfillment Operations
Open positions:1
Role Title: Project Manager GSC’s
Location (Country / City ): India-Bangalore/Hyderabad
Recruiter Name : Sumana P
The Opportunity:
- Fulfilment Operations - Project Managers will assist the Sr Project Manager to organize and lead projects from project Scoping to Closure. They will typically support the delivery of multiple small, or singular large, remediation projects and can be responsible for leading a work stream. They are responsible for following the guidelines under HBUK Customer Redress, using standard project management tools. They will need to work closely with the Business Analysts, Data Analysts, Developers and Analytics team to deliver and close projects assigned or identified to remediate customers.
What you’ll do:
Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)
Value Creation
- Demonstrates good knowledge of Project Management Framework, supporting the creation of detailed plans including key activities and milestones.
- Supports Project Manager Lead in defining required scope, quality, cost and effort.
- PMO and practice liaison
- Understands the impact of change requests to scope, time or effort and helps identifying new requirements to deliver the project successfully.
- Measures progress against the plan and, with the Project Manager Lead, takes action to ensure results are achieved and exceeded where possible focusing on quality and review requirements and builds on feedback.
- Helps the Project Manager Lead manage against the plan, looking ahead and removing roadblocks to delivery. Ask questions when they do not understand, takes ownership of problems, and escalates when needed (remaining calm, knowing when to escalate, escalates with possible solutions)
- Proactively and effectively manages own time and workload, advocates to team the importance of project pace to achieve successful delivery.
- Keeps focus on the medium- and long-term goals and the Group’s values particularly when under short term pressure.
Target
- Deliver projects and achieve stated revenue and costs benefits
- Deliver projects on time and within budget
- Delight our stakeholders through delivery of exceptional service
Measure
- % of target delivered against plan
- % of projects completed within baseline schedule
- % of projects completed within baseline budget.
- Improvement in Business Stakeholder feedback
Operational Performance
- Assists with the production of a well-defined project plan, identifying the key milestones and support the project manager lead in the assigning of role/task responsibilities.
- Assists the Project Manager Lead with project mobilization including activities such as onboarding resources.
- Work with Project Manager Lead to provide project governance and compliance, identifying and raising issues when necessary, controlling project tollgates, managing project budgets and helping maintain change control
- Helps ensure that the project team follows all quality assurance processes, Business Review Center Frameworks
- Tracks, reviews and controls project progress and performance at clearly defined points in the process to help ensure that the project is delivered on time anticipating potential risks and issues, putting mitigating actions into place to prevent delivery stalling and escalating as appropriate.
- Demonstrates understanding of analytical tools and techniques to prepare and analyze management reports; identifying factors that are putting the program off track, monitor and share progress with stakeholders.
- Support the Project Manager Lead with closure activities, including post project review and handover.
- Associate Project Manager produces deliverables that are of a high quality (well structured, insightful, no errors) and with sufficient review time and appropriate response to feedback.
Target
- Effectively manage project schedule
- Effectively manage operational risks and internal controls
Measure
- Schedule variance - Days at completion v latest baseline
- Number of outstanding risks not mitigated to plan 1) Findings management 2) Controls effectiveness
Capability and People Development
- Acts as a good team member and shows a positive collaborative attitude, promoting HSBC’s values and behaviors.
- Shows high standards of professionalism, for instance in the quality of written and personal communication.
- Shows flexibility and willingness to apply themselves to different tasks; does not need constant supervision.
- Helps Project Manager Lead to create to a positive work environment for the project team
- Supports good project induction and orientation – i.e. assist new team members to understand the project context and content, the importance of stakeholder management and wider project goals
- Maintains personal and professional development, increasing professional knowledge and skills experience.
- Demonstrates self -awareness of own strengths and weaknesses, seeking feedback and taking responsibility for their own development.
Target
- Engage our workforce to maximize contribution and commitment
- Uplift department capability through skills and experience development.
Measure
- Feedback from Stakeholders
- Meets minimum role standards by competency
Leadership & Teamwork
- Support Project Manager Lead to manage project delivery.
- Management of stakeholders.
- Working with multiple delivery and business stakeholders.
- Builds and maintain professional relationships within the work area.
- Actively participates in team activities and encourages others to do the same.
- Actively participates in group discussions and contributes valuable insights and ideas.
- The jobholder will be expected to exercise independent initiative in proactively overcoming obstacles to success, dealing with
- uncertainty and changing circumstances, such as interdependencies, opportunities, or risks.
Requirements
What you will need to succeed in the role:
Functional Knowledge
- The jobholder will be expected to adopt an agile and flexible approach to work and an outstanding level of professionalism and conduct.
- The jobholder will be required to support the management of large projects (or programs) and/or manage one or more project work streams (sub-projects) with some level of complexity and scope.
- Understanding of Project Management Frameworks, methodologies and best practice techniques.
- Understanding of the project lifecycle.
- Proficient in using MS office, JIRA, and Confluence project management tools.
Experience
- Project management skills and experience, including examples of the delivery of on time – a driver with bias towards delivery at pace and controlling project outcomes.
- Experience of working in a banking environment and change projects
- Evidence of strong communication and influencing skills
- Good verbal and written communication skills and some experience in presentation
Qualifications and Accreditations
- Evidence of self-development e.g. working through appropriate curriculum
- Certified Associate in Project Management (CAPM) - Desirable
- PMP training or certification - Desirable
- Prince2 - Desirable
(Or)
Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
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Nom du recruteur
Sumana Penumala
E-mail du recruteur
sumana.penumala@hsbc.co.in