HSBC Group

Open positions: 1

Global Career Band: 5IC

Why join us? 

HK CMB Transformation is responsible for Hong Kong Commercial Banking strategic transformation of CIB banking through smart execution. We act as strategic partners to business and create world class digital capabilities that enable HSBC CMB HK to digitize at scale and simplify the lives of our colleagues & customers.

We drive design, process excellence, business change, product ownership, simplification and automation across Value Streams / sub-value streams/ Enablers.

The Opportunity:  

As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.  We are currently seeking high caliber individual to join us as Business Analyst.           

What you’ll do:     

• Influence and collaborate with stakeholders and business partners, building strong relationships to ensure consensus and influence change outcomes. Foster open and honest communication, which anticipates stakeholder expectations.
• Convert business requirements into future state processes and high-level solution designs, leveraging advanced business analysis and UX/UI design skills. 
• Provide project management and consultancy services on project/ system implementation, process workflow design, and process re-engineering in Commercial Banking.
• Actively monitor the project scope and resources to meet the project schedule and budget.
• Work closely with various stakeholders including business users, operations, IT, audit, legal and compliance to ensure effective project delivery.
• Work with various businesses/ functions on project prioritization to optimize resources usage, with the responsibility to oversee the overall budget management, resources allocation and prioritization amongst all projects.
• Lead the project team in conducting comprehensive change impact and adoption assessments to ensure post-implementation business readiness.
• Proactively manage all the potential risks, issues and dependencies on projects and recommend mitigating measures if required.
• Keep abreast on latest technology/ best practices in banking industry and deliver changes to current processes with efficiency and cost improvement.
• Foster a high engagement team to deliver good quality outputs which exceed user expectations.

What you will need to succeed in the role:       

• University graduate in related disciplines or other relevant qualifications.
• Minimum 5 years of banking experience, preferably with knowledge of business banking products and bank operations. Knowledge in lending/ payments/ digital banking will be an advantage.
• Previous experience as a project manager/business analyst in medium-to-large scale projects.
• Ability to overcome challenges, create innovative solutions and work in an agile environment
• Ability to communicate effectively and create connection with others.
• Proficiency in spoken and written English and Chinese (Cantonese & Mandarin) will be a plus.
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
• Strong knowledge and proven successful track record in UX/UI Design is desirable.
• Microsoft Power Automate RPA Developer or Blue Prism Developer will be a plus.

What additional skills will be good to have?     

• Excellent business communication skills (both written and verbal) in English.
• Proven organisational skills and ability to quickly prioritise within a complex, fast paced environment with short deadlines.
• Experience of working on a global scale (i.e. across time zones & geography and with remote teams).
• Flexible and adaptable nature to manage a multi-faced role with changing priorities and assignments that are complex, unpredictable and time sensitive.
• Critical thinker and is not afraid of challenging others' ideas.
• Good understanding of the Group and the GB and CMB businesses, including products, propositions, services, systems, sales process, relationship management models, the financial services landscape and competitor developments.
• Collaborative nature, able to build effective relationships with multiple stakeholders and peers internally across multiple functions and business lines and effectively influence to achieve results.
• Highly motivated and able to work independently, under pressure and proactively in a fast-paced environment with multiple deadlines.

Please refer the Candidate User Guide in the below link to understand your own journey as a candidate.

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***

(* The information contained in this job description is a true and accurate reflection of the job as specified.)