HSBC Group

Business: Payments Service
Open positions:1
Role Title: QA Lead GSC's
Global Career Band: 7
Location (Country / City ): India/Hyderabad
Recruiter Name : Vineeta Addhya

Why join us?

Payments Business Services supports processing, investigation, and other high end payments related activities for multiple business entities across the group. Payments Business serves multiple distinct Business Regions of HSBC Bank covering their entire Global Payments operations. A number of differing platforms are used for different business regions. The fact that the large payments transactions expose substantial financial/reputational risks to the Bank; the COE is gearing itself to take it to next level by strengthening its management team

The Opportunity:

• Effective management of an extensive network of stake holders within HOST, GLCM, Regional payments teams and other global functions;
• Define standard workflows and ensure adoption of ‘gold standards’ and Target Operating Model workflows for Payments. Share best practices around Payment application usage (GPS/GPI/HUB).
• All migrations, Functional Design alignment would be part of this role remit. • Groom directs to create back up and foster development for succession plans.
• Ensure that standard practices around queue management, training, cut-off management is embedded into each deployment as part of Operational Readiness.
• Ensure that a standard set of operational requirements are defined, documented and embedded as ‘core’ into each deployment whilst ensuring appropriate documentation and sign off for any variance / deviation
• Ensure that the Payments Service teams (in-country and onshore) acquire the requisite system knowledge for all aspects of Payments processing/investigations systems, workflow and applications, ensure requisite training is provided before live implementation.

What you’ll do:

Impact on the Business :

Acquire and update knowledge on procedures and products · Ensure that each call / work is completed in accordance with established procedures and standards. · Produce MI as required · Identify and escalate potential complaints · Support achievement of team objectives · Exhibit ownership of the business

What additional skills will be good to have?

• Participate in development of cohesive teams · Foster development of co-workers · Contribute to the creation of a supportive work environment driven by people centric values · Build professional relationships with colleagues in other areas Management of Risk (GHR / FIM requirements)
• To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department. The term compliance embraces all relevant laws, rules and codes with which the business has to apply.
• To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.
• Governance framework provides effective oversight of how fairly customers are treat and market integrity is upheld
  Engage with regulatory bodies in a timely, open and transparent manner
  Observation of Internal Controls (GHR / FIM requirements)
• To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators INTERNAL Role Context (The environment and operating conditions of the role including the extent of guidance and authority)
• Responsible for reviewing and updating procedure documents annually or as and when required.
• Review the process E2E and enhance the current work flow on ongoing basis
• Perform record and Maintain EOD checks
• Handle Escalations from RBWM clients

• Work closely with individuals, providing guidance on complex issues/referrals and motivate to perform better.

  Handle Recoveries process in case of any loss through Emails and calls to Banks and customers.

   

• Provide solutions for Aged Inquiries/ outstanding breaks on TLM & GWIS

   

• Handle ADHOC request from Stakeholders, Prepare MI’s and Reports per management request.
   

Link to Candidate User Guide: 
https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a
(Or)
Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
You’ll achieve more at HSBC 
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limitedA to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” 
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 
 

***Issued By HSBC Electronic Data Processing (India) Private LTD***