HSBC Group

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further. A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

International Subsidiary Banking (ISB) is the Division’s international proposition which aims to provide banking coverage to the subsidiaries of CMB customers within the Large Corporate and Mid - Corporate segments. The ISB strategy is to provide consistent, in-depth and dedicated coverage across the HSBC network with the end goal to deepen our relationship with our customers. The ISB business is a significant contributor of revenue to CMB and consists of a network of dedicated bankers across more than 50 countries worldwide managing over 35,000 subsidiary client relationships.

We are currently seeking a diligent and customer focused person to join our team as a Relationship Manager.

The ISB Relationship Manager role is based within HSBC Commercial Banking UK. The ISB segment is core to Commercial Banking and this position is required to maximize the value of these relationships internationally by working closely with Global Relationship teams, group offices and product partners. 

You will manage a portfolio of subsidiaries of Corporate Relationships (LC & MME) with the support of the Relationship Support Analysts. You will acquire, retain, and grow ISB CMB customer relationships for HSBC while adhering to the Group values, business strategy, operational policies, regulatory requirements and risk management practices. The Relationship Management role provides dedicated relationship management to a portfolio of customers with accountability for sales, service, risk and operational delivery. Relationship Managers may be located in fields of Business Banking, Commercial Banking, Global Banking, Private Banking or Product Sales.

Your key responsibilities will include (but are not limited to):

•    Focus on growing the business sustainably, by identifying opportunities to expand a portfolio and broadening client relationships by leveraging HSBC's extensive network 
•    Drive revenue growth through understanding customer needs and by adopting a needs-based approach which engages clients and increases new business 
•    Effectively manage work and support resources to increase quality and time of client visits opportunities 
•    Collaborate with Group colleagues to deliver appropriate needs-based solutions for         customers  
•    Build a strong understanding of the client's business and industry to promote insights, enrich client conversations and deliver fair outcomes
•    Deepen understanding of the client through pro-active credit risk assessments and customer due diligence reviews 
•    Confidently manage financial crime risk throughout the client lifecycle by identifying, assessing, accepting, monitoring, escalating and mitigating risk.
•    Ensure adherence to all applicable operational risk HSBC Standards and policies, reporting any breaches in accordance with local procedures 
•    Keep abreast of developments, products and offerings from HSBC, competitors and market changes 
•    Outwardly demonstrates HSBC UK principles of treating customers fairly

The ideal candidate for this role will have:

•    A background in Commercial background and a knowledge of products and services is essential
•    Experience in managing complex commercial relationships with international needs would be advantageous 
•    Robust commercial lending, risk assessment, trade finance experience, in-depth knowledge of deposit products and of the concept of cashflows would be beneficial
•    A good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
•    Exposure to structuring complex credit deals for clients and close engagement with Global Banking and Markets products would be advantageous
•    A motivated, self-starter with the ability to work as a team is highly desirable
•    Excellent interpersonal and communication skills, with the ability to interact and build relationships with internal and external stakeholders
•    Excellent time management, planning and organisation skills 
•    Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations
•    Strong analytical and credit assessment skills, particularly with regard to more complex and structured facilities with an international dimension 
•    Proven ability to deliver creative and flexible customer solutions.

*Please Note: This is a hybrid role based in London

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500.

You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking here (only available via internal access).