Job description
Open positions: 1
Role Title: Relationship Service Manager GSC’s
Global Career Band: 6
Location (Country / City ): Bangalore
Recruiter Name : Hariharasudhan G
The Opportunity:
- This role is part of Onboarding and Servicing within Wholesale Client Services (WCS) within WCOO. The function is accountable for ensuring that HSBC consistently provides exceptional service to its clients. The WCS Value Stream oversees all "Change" and "Run" delivery across its Sub Value Streams, including Onboarding, CDD/KYC, Servicing, Credit Analysis Unit (CAU), Issuer Services Operations (ISV Ops), Exits, and Regulatory Business Support. The Value Stream comprises a multidisciplinary team from Business, Technology, DBS Operations, Transformation, and Risk and Compliance, supporting two of HSBC's business lines: the HSBC Global Commercial Bank (CMB) and the HSBC Global Banking & Markets (GBM).
- WCS is a globally aligned function supporting GBM/CMB wide businesses and all elements of the client lifecycle including onboarding (from point of agreement to on-board through to ability to trade) and servicing. The Servicing teams support account maintenance services for RM and clients as part of onboarding and ongoing relationship maintenance and GTS client services.
What you’ll do:
Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)
Impact on Business
- To be in regular contact with RMs on operational issues and take prompt follow-up action on outstanding matters.
- Take ownership of Client Maintenance and servicing activities including ad hoc client queries and escalations.
Customers / Stakeholders
- Interfacing with wide variety of teams like SAFCA, middle office, Credit services, WMR, GLCM, GTRF etc. on a daily basis with solution-oriented mindset to overcome bottlenecks.
- Develop and maintain excellent professional relationship with all stakeholders.
- To act as one-stop shop to guide RM in holistic approach and revert with solution.
Technical Skills & Teamwork
- Act as a knowledge hub to the RSOs / RMs and management alike; with proven ability to resolve queries.
- Use the product/ sales knowledge to find answers to complex operational problems and present the solution to RMs in clear language.
- Share knowledge and information to help build technical competence across the function.
- Could additionally be responsible for providing training and help to develop a team of global professionals.
Operational Effectiveness & Control
- To understand the impact of new initiatives and re-engineered processes on their respective client relationships and ensure effective communication of change.
- To act as an escalation, point regarding service or operational control issues and assist in identifying and progressing improvements
- Serve as an SME and SPOC to the Business to facilitate Projects, Process Improvement, and reengineering efforts.
Management of Risk
- Is aware of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations.
Leadership & Teamwork
- Lead End to End team reviews, KPI and performance dashboards.
- Inspire and guide cross-functional teams toward shared goals, fostering a culture of collaboration and excellence.
- Collaborate seamlessly with colleagues, leveraging diverse perspectives to drive innovative solutions.
Requirements
What you will need to succeed in the role:
Functional Knowledge
- Advanced knowledge of credit & lending and GLCM products (E)
- Excellent spoken and written communication skills with experience of adapting your style and approach to the audience and message being delivered (E)
- Proven ability to work well under pressure and prioritize competing demands (E)
- Flexible approach to duties and hours of work (E)
- Strong network across Business Services, Product, and central Operational Support Teams
- Must be proactive and prepared to investigate issues of own initiative with the minimum of information.
- Ability to analyze large amounts of data efficiently, draw conclusions on what the data means, and actions required.
- Strong relationship management skills with the ability to manage & engage multiple parties, meet their expectations, negotiate in situations of conflicting interests and influence key decision makers in a positive manner.
- Self-Motivated, positive, and passionate individual with a solution-oriented mindset
(Or)
Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (India) Private LTD***
Nom du recruteur
Hariharasudhan G
E-mail du recruteur
hariharasudhan.g@hsbc.co.in