HSBC Group

Business: GPB Service Delivery

Open positions:1

Role Title: SME – GPB GSC’s

Global Career Band: 7

Location (Country / City ): India/Bangalore

Recruiter Name : Chiransha Gupta

Why join us?

Global Private Banking caters to UHNW clients and has full range of services starting from Banking services to investment services provided within its permit.

The Opportunity:

• This role is unique as an SME of the process, it supports staff who have highly demanding skillset of Investment & Banking Operations [Trade Settlements, Corporate Actions, Account Servicing & Maintenance etc.]

What you’ll do:

• Assist LM in supervising the team’s daily operations.

• Provide training for team members.

• Ensure all Cash, Positions & Income is settled accurately and within stated deadlines.

• Investigations into errors and discrepancies within section.

• Ensure that all exception reports are reviewed and followed through to resolution.

• Participate in user acceptance tests for new products and system.

• Drive streamlining initiatives focusing both on efficiency and risk mitigation.

• Provide back up support for other peer groups within Regional Operations center.

• Investigate discrepancies and proactively liaise with different parties including (but not limited to) relevant operations teams, custodians, and counterparties.

• Reply and attend to enquiries/feedback for internal/external clients.

• Perform team assigned work on time and effectively.

• Ensure all activities comply with all relevant Bank policies, procedures, GSM, FIM and DIM.

• Represent the bank in a professional manner whilst following up with various stakeholders for corporate events processing.

• Ensure all enquiries are handled appropriately within assigned authority levels and escalate other enquiries to appropriate parties.

What you will need to succeed in the role:

• Prior working experience in Investment Banking and Private Banking Operation (E)

• Working knowledge and awareness of Asset Servicing (Corporate Actions/Income processing) and/or any other Securities Ops function like Settlements (E)

• Knowledge or experience in fields like Money Market trade operations, Derivatives, Funds Processing, Cash management & Payments will be an added advantage (E)

• Good judgement and decision-making skill (E)

• Excellent communication skills in English, both written and verbal (E)

• Considerable flexibility in working varying shifts to support UK/US/APAC business hours, when necessary, which will normally be from around 12:30pm – 21:30pm IST (UK business hours) or 5:30 PM and 2:30 AM IST (US Business hours) DST applicable.  Asia Pacific Business hours 6 30am - 3:30pm IST.

• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.

• Is aware of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations.

• Understands, follows, and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.

   

   

  What additional skills will be good to have?

• Good communication and organizational skills

• Ability to supervise a team in absence of Line Manager.

• Decisions are involving checks or comparisons against laid down standards or in following procedures that have limited scope for variation. Anything out of the ordinary is referred to higher authority for a decision.

• Demonstrates a thorough understanding of the bank’s products, operations process, and procedures.

• Able to work independently and flexible to meet tight deadline.

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

(Or)

Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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