HSBC Group

Job Profile

The role of the Sales Business Manager supports Coporate and Institutional clients across MENAT with a broad remit covering business strategy, business analytics and business performance management across the GPS sales business.

§  Support the execution of the sales operating model and strategy delivering the sales operating model.

§  Work across pillars of Governance, Reporting and Information, Engagement, Analytics and Propositions and Tactical Execution.

§  Assist GPS Sales business meets growth targets as per the plan objectives. Help drive strategic initiatives and propositions, track sales performance, support sales risk management including controls and testing, and help deliver the right governance.

§  Collaborate with GPS and CIB to deliver client and sales requirements.

§  Coordinate with internal and external providers to bring the right content, knowledge to teams, while identifying and uplifting best practices.

§  Use analytics to drive new business development and roll out growth programs in identification of opportunities/mitigants required to grow GPS Sales business.

§  Support business oversight of KPIs and success metrics, aligned to sales excellence culture.

§  Build and maintain strong networks with key internal stakeholders, enabling execution at pace and be seen as a key influencer.

§  Provides support and guidance in an environment that is often non-routine, delegated and has conditions of uncertainty.

Operational Effectiveness

§  Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy.

§  Foster a compliance culture. The term ‘compliance’ embraces all relevant laws, rules and codes with which the business has to comply.

§  Proactively support risk mitigation measures to protect the Bank and its customers from all regulatory, compliance and service issues.

§  Support a high performance culture that promotes continuous professional development, supports staff to acquire future capabilities and provides efficient succession planning.

§  Encourage a working environment that actively supports employee engagement, inspires staff to speak up and improves employee wellbeing.

§  Support a culture that values difference and gives staff opportunities to grow.

Role Context

GPS is a core contributor to HSBC supporting Corporate and Insitituational customers across all segments. Our payments business connects clients worldwide and enables efficient movement of monies through cash management products across payables, receivables, clearing and foreign currency, liquidity solutions and corporate credit cards. GPS is a key funding engine for the bank supporting a strong and sustainable balance sheet.

The GPS business is in a highly competive market underpinned by complex regulatory environment. Companies are demanding smoother, faster and more cost-efficient ways to make payments, both domestically and across borders. At the same time they also want greater visibility and control across their treasury function delivered through a suite of interoperable delivery channels which can be seamlessly integrated to their own systems.

IMM represents a considerable share of the GPS customer base in the UAE with a diverse mix of clients and GPS needs. HSBC continues to innovate to support growth with market leading solutions aligned to client requirements. Building strategic relationships requires the adoption of a consultative sales focus supported by the provision of high quality and consistent implementation and customer service support locally, regionally and globally.

Management of Risk

The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation, and promote an environment that supports diversity and reflects the HSBC brand The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring and by addressing any areas of concern in conjunction with line management and/or the appropriate department.

Qualifications - External

Knowledge & Qualifications:

·          Bachelor’s degree is a must

·          Awareness of transaction banking solutions, payment solutions and digital trends

·          Good level of business acumen and commercial awareness

·           A comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes

·           Excellent written and oral communication skills 

·           Ability to assimilate knowledge quickly in a rapidly changing technical environment 

·          Ability to drive insights from underlying business & market environment, and build new propositions to drive revenue

·           Strong analytical skills – to understand and work through data sources

·           Ability to adapt to dates/times for countries across the region

·           Willingness to learn and work in a dynamic environment and team player

·           Ability to communicate with all levels of stakeholder management, both internally and externally