HSBC Group

Business: MSS Data Ops Instrument

Open positions:1

Role Title: Senior Analyst-Instrument Mgmt

Global Career Band: 7

Location (Country / City ): India/Bangalore

Recruiter Name : Joyita Basu

Why join us?

• MSS Data Ops Instrument is a shared service organization created in 2010 with in HTSO which provides Reference data information across entities with in HSBC Group.
• The process is located in Bangalore and Colombo. We cater services to 3 main businesses namely Global Market, Securities Services and Private Bank.
• Our clients are spread across the Globe covering APAC, EMEA, MENA and Americas.

The Opportunity:

• The responsibility would be to own and manage along with Automation tools for enterprise reference data maintenance across various asset classes in the department (Fixed Income, Equities, Derivatives & FX Business)
• To ensure that all work is delivered within agreed timeframes and meets the required high quality standard
• To deliver a high quality customer driven service which provides customers with a positive view of HSBC and meets their expectation in terms of accuracy, timeliness and professionalism
• Understand and deliver excellent customer service. Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked
• To pro-actively suggest and design improvements in process workflows
• To ensure that common fraud / errors / irregular transactions are identified and escalated in accordance with procedures in a timely manner
• To understand and comply with all relevant policies and procedures issued by the Group and contained within the Group Standards Manual and relevant Functional Instruction Manuals, Desk Instruction Books and Process Guides
• To be aware of the Operational Risk scenario associated with the role and to ensure that all actions take into account of the likelihood of operational risk occurring
• To maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators
• To acquire and update knowledge on procedures related to processes and to ensure that work is completed in accordance to procedures and within timeframes

What you’ll do:

• To ensure that issues / problems are effectively investigated and resolved or are appropriately referred with recommendations
• To respond quickly to urgent work demands and be flexible with work timings
• Stakeholder management
• Risk management, to be aware of Data Standards / CDEs and to be compliant as per HSBC policies
• Manage and evolve the automation tools / business rules of an ever changing business
• Acquire good understanding of process and business applications as an SME
• Prepare up to date reports & presentations for senior management meetings.

What you will need to succeed in the role:

• Stakeholder Management working with SMEs
• Excellent communication skills – Written & Verbal
• Excellent interpersonal skills
• Attention to details & high level of accuracy
• Work on own initiative
• Should possess excellent MS Office skills
• Good eye for detail & experience in managing huge data modules
• Documentation governance including supporting all audit related requirements

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

(Or)

Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***