HSBC Group

Business: AMH Technology

Open Positions: 1

Recruiter Name: Lampson P Liang

Location: GZ

Why join us?

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist, focusing on IT infrastructure support.

The Opportunity:

This is an exciting opportunity to play a pivotal role in supporting various key infrastructure component for Macau Technology. You will take up the responsibility to support various infrastructure within Macau Technology estate, mainly on Linux and Windows server, collaborate across the region and even global experts. We also hope to grow this role as future leader to take up wider responsibility for entire Macau IT infrastructure.

What you’ll do:

• Maintain the high quality of service and deliverable for the business needed. Assist with evergreen of hardware and software within the local data centres, and support on new system deployments within agreed time lines.

• Incident management and escalate to key stakeholders, provide quick response on immediate recovery.

• Schedule and deliver system solutions in accordance with relevant business requirements.

• Support for Linux server and windows Server deployments. OS security and local vulnerability Patching. Manage incidents, problems and change. Continuously monitoring of capacity.

• Work closely with system engineers and service providers, to ensure the service delivery can meet the timeline, and quality objectives in alignment with business strategy. Provide proactive consultancy to business users, help business to capture revenue growth, improve customer experience and operational efficiency.

• Good understanding principle of ITSM on incident / change and problem management.

• University degree in Computer Science or related discipline.

• Minimum 6 – 8 years of system engineer experience, preferable in financial industry.

• Strong track record in collaborating with relevant business units and service providers in IT service delivery.

• Good understanding on the ITIL, SLA, OLA and IT Cyber Security.

• Strong incident analyst and problem-solving skill.

• Capable to manage communications effectively including the capacity to articulate technical solutions for business’ understanding.

• Strong team spirit, quality oriented and attentive to details.

• Non-office hour and weekend support may require for handle incident and planned change.

• Proficiency in both English and Chinese.

• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.

What additional skills will be good to have?

• Linux server support, windows server administration.

• Infrastructure network support knowledge.

• Understanding of ITSM on incident, change and problem management.

• RHCE certificate would be preferrable.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6&searchTerm=IJP

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***