HSBC Group

Business: Fraud Operations

Open positions: 10

Role Title: Senior Fraud Officer GSC’s

Global Career Band: 7

Location (Country / City ): Hyderabad, India

Recruiter Name :  Kanupriya Mishra

Why join us?

• Fraud Operations is an integral part of Shared Contact Centre. The department deals with Fraud Detection, Prevention and Mitigation. The team constantly works towards combating financial fraud and protecting the Bank reputation and our customers from losses. The team supports most of the global businesses across all regions of the group.

The Opportunity:

• Minimal supervision and consistent coaching and development from immediate supervisor. Adherence to policy and procedures with expectation of appropriate judgment and discretion being exercised.
• Contribute to fraud loss mitigation through effective review and resolution of targeted detection efforts Continuous improvement in Operational efficiency and performance against Global Operating Metrics
• Review and analyze Fraud trends and Financial Risk on cards and accounts, complete the investigation for them and provide a detailed report for further reporting.
• Consult victims of identity theft on recommended actions to take to clear their credit and protect against future fraud.                                                                                                                                  
• Timely escalation of Fraud Trends, issues, etc. to Management and Fraud Risk
• Capacity to be self-reliant and opportunity to demonstrate initiative.

What you’ll do:

• The role provides Best in Class service from customers located within UK. Leverage this critical contact center inbound channel to identify needs of customers and provide exceptional services in Risk environment.
• The role holder will have to manage diverse range of processes within Fraud Operations in a 24/7 high voice contact center environment.
• Manage complex processes in a changing environment, evaluating operational impacts and change implementation. Under minimal supervision, identifies fraudulent activity on various products, across multiple platforms, to protect customer and organization assets.
• Initiate or receives contact from customers, potential victims and external parties while monitoring various queues, reports and items as part of the fraud prevention process.

What you will need to succeed in the role:

• Graduate in any stream or equivalent.
• Excellent interpersonal skills with the ability to communicate (Verbal/Written) with customers and external parties.
• Highly effective in good conversational skills to engage customer. Good oral and written communication skills.
• Proven critical thinking, personal organizational and time management skills.
• Ability to learn quickly and transfer knowledge appropriately.
• Flexibility to work shifts in 24/7 high voice contact center environment
• Good organizational skills, ability to handle work independently and thorough understanding of the job objectives

What additional skills will be good to have?

• Experience or exposure in Fraud Risk and Investigations.
• Knowledge in transaction monitoring and financial investigations.
• High level of awareness about Fraud Risk, compliance and money laundering is maintained all times.
• Time management as the job involves financial and reputation risk.
• Good Knowledge on computers and MS Office

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

 (Or)

Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***