HSBC Group

Business: Fraud Operations
Open positions:1
Role Title: Senior Fraud Officer GSC's
Global Career Band: 7
Location (Country / City ): India/Bangalore
Recruiter Name : Kanupriya Mishra

Why join us?

• Fraud Operations is a first line of defense control function in IWPB, with the core purpose of supporting the entire Customer journey and creating sustainable outcomes for the Customer and the Bank and managing internal and external fraud threats within agreed risk appetite. This is a dedicated team focused on identifying, preventing, investigating, and mitigating fraudulent activities and protecting the Bank and our customers from losses. The team supports most of the global businesses across all regions of the group.
  We are currently seeking an ambitious individual to join this team in the role of Senior Fraud officer.

The Opportunity:

• The working environment is professional, and the incoming individual will have to meet the work-related challenges with the same zeal, and is expected to perform the following tasks: 
• Analyze: Monitor transactions and accounts, identifies suspicious patterns, flags potential fraud, and conducts investigations. 
• Investigate: Focus on in-depth investigation of suspected or confirmed fraud cases, gathering evidence, interviewing customer, and preparing detailed notes and case outcomes.
• Prevention: Needs to specialize in specific areas like US Cards(Detection) with customer service experience, handling inquiries about fraud issues, and interacting with customers to verify information or explain security measures.
• Recovery/Loss recording: Will contribute towards the recovery/loss recording process and fraud Ledger reconciliations.

What you’ll do:

• Monitoring and analysis: Observing customer and transactional data to identify unusual patterns or activities indicative of fraud.
• Investigation: Conducting research and analysis into flagged transactions and potential fraud cases.
• Recommendations: Suggesting improvements to fraud prevention strategies, systems, and procedures based on findings and analysis.
• Collaboration: Working with other teams, including IT, security, operations, and law enforcement, to address fraud effectively.
• Continuous learning: Staying abreast of evolving fraud techniques, industry trends, and regulatory changes.
• Ethical conduct: Upholding ethical and legal standards, maintaining data confidentiality, and ensuring investigations are conducted with integrity.
• Risk: Able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures. 
• Service: To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified
• Performance Level Agreements (PLAs). Responsible for relationship building and resolving customer queries / issues, account management in a professional manner (where applicable). 
• Ownership: Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.

What you will need to succeed in the role:

• Minimum Graduation or higher degree.
• Knowledge of Fraud Operations E)
• Strong leadership skills – to be able to control the call with customers in a Blended Voice environment (E) 
• Excellent communication skills both verbal and written (E) 
• Knowledge of, and experience in problem solving techniques (E) 
• Ability to learn quickly and transfer knowledge appropriately (E) 
• Ability to meet tight deadlines (E) 
• Strong organization and planning skills along with the ability to handle capacity and MI reporting (E) 
• Ability to build rapport with, and relate to a wide range of people (E) 
• Decision making based on experience, judgement, and Fraud Operations process knowledge (E) 
• Self-Driven (E) 
• Flexibility to work 24/7 working environment in line with business requirements (E)
• Ability to multi-task and work under pressure (E) 
• Ability to challenge the norm and to identify innovative solutions to improve processes and procedures (D)
  
  Specific Skills (If Any)
• All applicants must have successfully completed their probation period. 
• Employees must meet performance and behavioural standards as defined in the policy.

What additional skills will be good to have?

• Proven ability to prioritise workload effectively in line with business priorities.
• Reporting and MS Office skills 
• Knowledge of overall Fraud Operations
• Operates effectively across cultures and in multi-cultural diverse work environments.
• Experience of working with multiple regional teams’ desirable.

Link to Candidate User Guide: 
https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a
(Or)
Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
 

You’ll achieve more at HSBC 
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” 
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 
 

***Issued By HSBC Electronic Data Processing (India) Private LTD***