HSBC Group

GCB 7

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Wealth and Personal Banking (WPB) Hong Kong helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. We have four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Senior Safe Deposit Assistant.

Principal Responsibilities

In this role you will

• Ensure smooth operation in Safe Deposit Department and deliver high standard of professional service including value added service to ensure customer satisfaction

• Provide assistance in some periodic events and carry out other errands as required by managers or other staff as appropriate

• Address customer's needs for matters related to Safe Deposit Box and offer assistance when necessary. Handle customer enquiries or complaints and address their needs or concerns or refer to others when appropriate

• Build relationships by establishing and maintaining positive working relationships with others internally and externally and achieve the goals of the organization

• Foster teamwork by working cooperatively and effectively with others to resolve problems and make decisions that enhance organizational effectiveness

• Maintain all daily records and reports updated accurately and meet all compliance and audit requirements

• Adhere processes and procedures to minimize financial and non-financial risks

• Identify and escalate risks and issues promptly

To be successful you will need

• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

• Ability to work independently

• Strong self-motivated with problem solving ability

• Good personal and communication skills

• Have good initiative and service attitude to serve customers with heart

• Excellent organizational and time management skills

• Fluent Chinese and English with knowledge in Putonghua a plus

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

Opening up a world of opportunity

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.