Job description
Business: CTO Infrastructure
Open Positions: 1
Recruiter Name: Lampson P LIANG
Location: GZ
Why join us?
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer (Global Production Support).
The Opportunity:
Global Production Support as a practice endeavor to ensure support to IT Hardware, software applications and related infrastructure, to ensure day to day production ability for end users. The fulfillment activities include but not limited to managing service requests, production incidents, managing and executing CR’s, and infrastructure maintenance.
What you’ll do:
Provide expert level support for Collaboration technologies, provide assistance to end users and identify any issues in production.
Ensure the operational stability, integrity, and availability of products & services supported by Collaboration platform.
Deploy changes to infrastructure capable of meeting the anticipated load, performance, availability, security and resilience requirements.
Keep up to date and have expertise on current tools and technologies pertaining to Collaboration platform.
Maintain sufficient and effective processes and controls identifying and mitigating risks and ensure timely escalation and resolution of all control issues and reputation risks.
Ensure adherence to applicable Global, regional, and country standards and policies.
Requirements
Advanced troubleshooting skills.
Exposure to request management environment (Service Now).
Effective communication skills; verbal, non-verbal and written; and ability to communicate across business levels.
Good to have MS Exchange, and MS SharePoint Server certification and working knowledge on these servers.
Ability to research, analyze and recommend improvements.
Good understanding of the Agile ways of working.
Excellent Customer Service skills.
What additional skills will be good to have?
Excellent Windows Operating system knowledge .
Power shell scripting & Automation .
Email related knowledge.
Microsoft M365.
Excellent Communication skill
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
Link to Candidate User Guide:
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Software Development (GuangDong) Limited***
Nom du recruteur
Pei Zhi Liang
E-mail du recruteur
lampson.p.liang@hsbc.com.cn