HSBC Group

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Software Engineer

In this role, you will: (MAX 8 Points)

• IBM z Console Operations

• Monitor job execution, troubleshoot job failures, and restart jobs if required. Ensure job dependencies and priorities are met

• Handling IPL (Initial Program Load), role swaps, troubleshoot job failures, and restart jobs if required. Performing weekly housekeeping activities, Submit, schedule, and manage batch jobs using tools like JCL to maintain service availability. Ensuring service resiliency and releasing incomplete jobs.

• Monitor alert consoles and logs for errors or performance issues. Start, stop, and restart system components as needed. Respond to system messages and alerts to ensure Service availability

• Working in a collaborative and agile environment. Being approachable and supportive as part of a global team

• 24/7 Shift Operations: Supporting round-the-clock operations. Ensuring high availability of systems by managing incidents efficiently.

• Attend the Weekly retrospective calls and work improvement areas. Contribute and work Process Automation and eliminate toil from BAU

To be successful in this role, you should meet the following requirements: (MAX 8 Points)

• Graduate degree in a Business or IT discipline or a proven track record of 4-5 years or more of experience in Mainframe Console Operations

• ITIL Service Management Foundation qualification is desirable

• Proven experience in managing all operator responsibilities and procedures, including disaster recovery.

• Proven experience of using own initiative to change and improve

• Be culturally aware and sensitive

• Be flexible under pressure

• Strong analytical and problem-solving skills

   

India HTC - IND HSDI : IJP candidate user guide (service-now.com)

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India