HSBC Group

GCB 5

Some careers shine brighter than others.

If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

Our GCIO organisation plays a critical role for the bank. This team partners with the businesses to build the platforms, systems, and products that our customers use every day. We keep people’s money and data safe and are at the forefront of driving innovation for our businesses, customers, and colleagues.

We are currently seeking a high calibre professional to join our team as a Specialist Engineering.

Principal Responsibilities

In this role you will:

• Define and deliver solution platforms with tiered service levels whilst adopting Agile methods
• Applying architectural risk management techniques and decision-making principles to ensure that Digital delivery velocity is maintained without compromising architectural integrity
• Design architecture solution design with engineering team
• Responsible for delivery for conversational banking and contact centre
• Contribute to technical strategic roadmaps and position the bank to provide new customer services secured by the latest industry capabilities
• Work with engineers (working in Scrum teams) to implement architected solutions, responding to change and technical discoveries
• Work with business to understand requirements and provide technical subject matter expertise in this area

• Work with external vendors to ensure full understanding of their current and future states

   

To be successful you will need:

• Relevant IT experience, including hands-on experience in leading, architecting, designing and implementing chatbots, exposure to AI/ML (3-5 of those years to be devoted specifically to architecture)
• Should have solution architect experience
• Have experience on conversational banking and contact centre
• Should have in depth understanding and experience of chat bot frameworks available in industry including open-source frameworks
• Knowledge and implementation considerations for web chat , mobile chat and chat through social media channels
• Service architecture - Experience of API and service-based architectures using Websocket, REST APIs, micro-services and utilizing JSON for web or mobile applications
• Understand complex architectures and clearly communicate those architectures at both a technical and executive level. Find areas of agreement, brainstorm solutions, and gain consensus and alignment on solutions
• Experience in delivery and solution design for HK market

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

Opening up a world of opportunity

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.