HSBC Group

Business:  Wholesale Transformation

Open positions:1

Role Title: Strategic Business Change Manager GSC’s

Global Career Band: 5

Location (Country / City ): India- Bangalore/Gurgaon/Hyderabad/Pune

Recruiter Name : Sowmya BASAVARAJU

The Opportunity:

• Strategic Business Change Manager plays an end-to-end change role to lead and orchestrate change activities for a variety of change initiatives for the wholesale banking business, ranging from Technology change or automation through technology, Operating model change, third party platforms deployment etc. The role is at the core of Business Change (Digital Delivery) function. Strategic Business Change manager plays a pivotal role in navigating the stakeholders and direction of the change initiative through the change lifecycle, in conformance to the Change Framework and governance mechanisms in place. The Strategic Business Change Manager is responsible for ensuring that change is embedded successfully and monitor realization of business outcomes. The role requires blended skills that includes Project Management, Business Analysis (solutioning mindset and critical thinking), Change and Implementation management, effective communication, and strong stakeholder management. This role requires the incumbent to be comfortable in dealing with ambiguous situations.

What you’ll do:

• Assess the impact of proposed changes on the business, its stakeholders, and define strategies to manage the impact.
• Collaborate with cross-functional teams to ensure that change initiatives are aligned with business goals and integrated seamlessly with existing processes.
• Support the program management with impact assessment for change requests on design, scope, time, budget or effort on program plan and provides accurate estimates for handling new requirements, design changes and scope.
• Drive adoption of the change framework, ensure use of existing best practices and establish new practices to improve delivery of change.
• Support and guide the Product Owner to create/evolve Product roadmap, creation of epics and writing of user stories and managing the product backlog.
• Create analysis of customer journeys and product functionality
• Ensure all requirements are aligned to strategic objectives, existing operating models and all exceptions are duly recorded and ratified.
• Ensure all requirements have suitable benefits associated with it and full traceability on ownership of requirement and success criteria for each requirement.
• Support the Product Owner to drive commercialization of the change across markets, enable benefit realization.
• Collect and analyses relevant data, as needed, to assess the impact of change initiatives, measure progress, and enable business to make informed decisions.

Leadership & Teamwork 

• Define and articulate a clear vision for change, set achievable goals, and devise actionable plans to reach those objectives.
• Possess the required leadership skills to bring together strategic, analytical, critical thinking and necessary interpersonal skills to successfully navigate the complexities of change initiatives.
• Demonstrate strong strategic planning skills that can align change initiatives with the business’ overall strategy, ensuring that every effort contributes to long-term success.
• Communicate well, with the articulation ability to convey complex ideas clearly and persuasively with all the stakeholders.
• Navigate the cultural landscape to embed new processes and behaviors with existing values and norms, ensuring that change is not only implemented but also sustained over time.

What you will need to succeed in the role:

• 10+ years of overall experience
• Experience in advanced Business analysis requirements gathering and design techniques; the ability to produce structured BRDs, finalize User Story, and write functional specification.
• Proven delivery experience working in a global project environment with different methodologies (including Agile/Waterfall)
• Hands on experience in Managing the capture, analysis and documentation of business process and driving measurable continuous improvement into process at design.
• Experience in designing solutions or change interventions and overseeing change management activities which can include diverse tasks, from timeline planning to stakeholder engagement.
• Experience in UAT planning, preparation, and execution, UAT coordination and facilitation to Business stakeholders.
• Proven ability to run effective workshops and trainings for client business users.
• Ability to advise stakeholders regarding process improvement initiatives. Ability to present complex solutions in clear and concise language.
• Strong aptitude with Data Analysis and Interpretation skills - the ability to critically evaluate information gathered across multiple sources, using multiple analysis techniques, reconcile variances and recommend proposals to senior and key stakeholders.
• Strong problem-solving skills to identify the root causes of problems and generate effective solutions. Alongside this, adaptability is key, as Strategic Business Change s must be able to pivot quickly in response to new information or changing circumstances, ensuring that the change process remains on track despite obstacles.
• Knowledge and experience in one or more of the following areas – Global Payment Solutions, Global Trade Solutions, Regulatory Risk & Compliance, Sustainability, Wholesale Client Services, Wholesale Credit & Lending, Capital Markets.

Link to Candidate User Guide:

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Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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