Job description
Business: GPS Operations
Open positions: 2
Role Title: Team Manager - Client Services GSC's
Global Career Band: 6
Location (Country / City ): Bangalore
Recruiter Name : Vineeta A
Why join us?
The role is responsible for the performance delivery of 8-12 client services support staff supporting Corporate and Institutional Banking (CIB) clients, across a full range of GPS products.
- The role is primarlily focussed around client services and is expected to work seamlessly with Client integration, Client Implementation.
Manage the end-to-end client management process providing a positive and professional client experience for customers.
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
Develop process & product knowledge by working on live cases across different Queries.
Contribute to the development and implementation of a risk aware client management culture.
Drive business performance through effective use of data from MI, WFM and other sources i.e. daily huddles, reviewing query dashboards, ageing tracking with complete accountability for a team.
Ensure monthly market and team governances are undertaken through decks and other business data requirements along with suitable justifications/commentary.
Requirements
What you will need to succeed in the role
Good product knowledge – be conversant with all GPS products and services.
Hands on experience working on complex/critical query types.
Extensive knowledge of payment processing and Investigations life cycle.
Proactively engage with stakeholders providing them with required visibility on performance & development areas, work towards rapport development for self & team for a more collaborative engagement.
Equipped to handle critical queries/escalations where possible.
Knows and understands the overall operating model for the respective function and has a detailed knowledge of the end-to-end process framework and appropriate business systems.
Others
Progress to become an SME within 6 months.
Comfortable with data set, should be able use data to draw insights for driving business performance.
Transformation / Change driver - Champion and embrace change and innovation within the team.
Link to Candidate User Guide:
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
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Nom du recruteur
Vineeta Addhya
E-mail du recruteur
vineeta.addhya@hsbc.co.in