HSBC Group

Business: Global Operations

Open positions: 01

Role Title: TPRM Case Manager GSC’s

Global Career Band: 6

Location (Country/city: Bangalore, India

Recruiter Name: Chiransha Gupta

Why join us?

• Third Party Management (TPM) is the process of identification, assessment, remediation and ongoing management of the risk HSBC is exposed to when buying goods or services from a third party. This is an essential part of our business because it;
• Ensures we comply to our regulatory obligations
• Protects HSBC’s brand, values and reputation
• Enables us to meet our business needs and support critical business services
• Reduces the risk of doing business with third parties
• Supports our policies and provides a consistent approach across the bank
• We are building a Delivery Hub within Global Operations, to service HSBC and ensure that all activities required to fulfil our TPM obligations are completed in a standardised, accurate, timely and compliant manner.

The Opportunity:

• The purpose of this role is to be a single point of contact for the Business / TPEMs (Third Party Engagement Managers) and support the TPEMs through the risk assessments and control tasks so as to reduce administration burden and ensure first time accuracy.
• The role ensures that TPM risk activity is being effectively assessed, documented and mitigated in an approved, standardised, consistent and timely manner. In addition, the role carries out some quality assurance and specific or complex engagement lifecycle activities.

What you’ll do: 

The Manager - Case Advisor to;

• Be the single point of contact for the relevant TPEMs, building a strong collaborative relationship
• Build an understanding of the engagement, the service and the risks associated with engagement categories
• Proactively manage the end-to-end engagement with the TPEM, ensuring that actions are completed in a timely manner
• Perform validation of engagements to ensure that it has been correctly classified and following the correct TPM process, remediation of data issues
• Support the TPEMs to collaboratively complete IRQ (Inherent Risk Questionnaire)
• Perform independent Quality Check of the IRQ if completed separately by TPEM, ensuring that it has been completed to required standards
• Support the TPEM with periodic updates to the IRQ if triggered
• Completion of agreed control tasks on behalf of the TPEM
• Coordinating engagement exit activities between TPEM, internal and external parties to ensure that engagements are exited compliantly to TPR policy
• Ensure that TPEMs and Business operate in line with the required frameworks, the prevailing regulatory and industry standards and HSBC’s Policies & FIMs
• Provide guidance to the TPEMs to ensure adherence to policies and processes
• Proactively seek advice, where needed, from the TPM SME’s (Third Party Management Subject Matter Experts) or your team lead
• Act as a trusted partner, ensuring the TPEMs feel supported and build trust and credibility in the Hub by acting with integrity and professionalism in day to day engagements
• Escalate any issues in a timely manner to HUB Team Lead or Subject Matter expert

Leadership & Teamwork 

• Works collaboratively and communicates persuasively, emphasizing teamwork, diversity, and knowledge-sharing
• Work with Case Advisor peers in all Hubs locations to ensure consistency and to promote a continuous improvement environment
• Ensures that they have completed the appropriate training to be proficient in the role

What you will need to succeed in the role:

Functional Knowledge

• Experience within a risk management role, preferably within third party management. Financial services experience or at a regulatory agency or major consulting firm is desirable
• Strong relationship management experience
• A good understanding and experience of the Global Businesses and Global Functions within a Bank.
• A good understanding of the regulatory environment within the region and knowledge of 3rd party risk
• Demonstrable examples of team work and collaboration with internal and external customers
• Attention to detail and proactive awareness of internal and external policies
• Prior quality assurance or audit experience in the context of procurement or supplier relationships would be beneficial
• Experience of managing simple projects to time and quality
• Have excellent communication, coaching and influencing skills with peers, subordinates and suppliers
• Excellent written and verbal communication skills and proficient in MS tools
• A good understanding of 1 or more Risk Domains is desirable (providing support and guidance to business functions);
• Resilience Risk (Buildings, Business Continuity, Information & Cyber, Physical Security, Transaction Processing)
• People Risk,
• Legal Risk,
• Financial Crime and Fraud Risk (Anti-Bribery & Corruption), Anti Money Laundering, Sanctions, Internal Fraud)
• Financial Reporting and Tax Risk,
• Regulatory Compliance Risk,
• Strategic (Reputational) Risk,
• Model Risk

Others

• Academic qualification: Bachelor’s degree or demonstration of relevant industry experience
• The HUB will support global businesses and functions, the ability to converse fluently in more than 1 language is desirable.
• Experience of Centre’s of Excellence or Global Service Centers in the context of large global organizations
• We want everyone to be able to fulfil their potential, which is why we provide a range of flexible working arrangements and family friendly policies.

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

(Or)

Go to the below link and type “IND GSC: IJP Applicant User Guide” in search bar.

https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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