HSBC Group

If you’re looking for a career where you can make a real impression, join our Global Service Center (GSC)- HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of 

Talent Acquisition Customer Experience & Quality Assurance Senior Manager

Role purpose:

To design & deliver exceptional talent acquisition experiences that meet the needs of hiring managers, candidates and stakeholders while driving business growth & ensuring quality for all processes at Talent Acquisition

Main activities: 

• Administrative & support activities of all stages of the talent attraction process
• Implementation & support of a candidate-centric recruitment process
• Gathering feedback to improve candidate experience
• Ensure & control of onboarding activities from Day 1 to Day 30 experience
• Monitoring of NPS & continuous improvement
• Responsible of Outplacement processes

• 5-8 years of experience in Talent Acquisition processes
• Customer-centric mindset with strong understanding of customer experience principles & practices
• Excellent communication, interpersonal and stakeholder management skills
• Fluent in Spanish & English
• Ability to analyze data, identify trends, and develop insights to inform talent acquisition processes & strategies

You’ll achieve more when you join HSBC!

At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.