Job Advert Details
Some careers grow faster than others. If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further
We are currently seeking a high caliber professional to join our team as a Trade Middle Office Associate (Internal) / Assistant Manager Trades Services (External)
Role Purpose
The purpose of the role is to provide advice and guidance to processing or checker teams whose activities may include account servicing, client onboarding, payments, sanctions screening, internal business services, internal transactions and credit services. They will possess expertise in a particular field, and will be regarded as Subject Matter Experts.
The job category will carry out some of the following tasks:
- Assist to ensure that processor and checker teams are equipped with information resources, process information and guidance in order to fulfil their tasks
- Provide guidance on matters on governance, risk and internal control and act as an intermediary between the unit and governance, risk and internal control departments
- Assist in the management of relationships with internal and where applicable, any external stakeholders.
- Provide support to remedial actions to improve processes
- The jobholder is responsible for delivering professional and high-quality service to address the needs of key GTS clients. They are expected to operate within service level parameters, ensuring operational excellence, collaborative partnership with key stakeholders and proper execution of risk policies and regulations. They should exercise a high degree of standards and ensure ownership and accuracy.
- The jobholder is to provide a full range of services as required by GTS clients, including administration, operations, and processing support. This also includes support to internal and external customers.
Principal Accountabilities:
Impact on the Business
- Assist to ensure that processor and checker teams are equipped with information resources, process information and guidance in order to fulfil their tasks
- Provide guidance on matters on governance, risk and internal control and act as an intermediary between the unit and governance, risk and internal control departments
- Assist in the management of relationships with internal and where applicable, any external stakeholders.
- Provide support to remedial actions to improve processes
Customers / Stakeholders
- Maintains and improves superior service delivery by ensuring work is processed within SLA
- Demonstrates a comprehensive and detailed knowledge of the external regulatory framework and how it applies to their own business segment
- Analyses and understands about their customers and communicates what is happening, and why, in their customer's and business segment's local marketplace
- Translates their knowledge of their customer’s and the marketplace into practical
- Knows about, understands and can clearly communicate about a range of business sector specific complex customer products, services or propositions
- Uses their customer knowledge and insight to present them with appropriate products or service solutions, ensuing that customers clearly understand their benefits and implications
- Readily shares their product knowledge and actively supports colleagues
- Takes responsibility for ensuring that their product knowledge is current and complete
Leadership & Teamwork
- Coordinates with the GSC teams to ensure that transactions are processed seamlessly
- Ensure that all mandatory trainings are accomplished in a timely manner
- Ad hoc duties as required by the business
- Enjoys differences between people, sees them as an opportunity to learn and benefit from varied viewpoints and uses their knowledge to adapt their communication style and approach to their audience
- Communicates in an honest and open way to establish rapport and build useful relationships with people in or outside the team and/or HSBC as part of day-to-day work
- Recognises how their own behaviour affects others' performance and moderates it accordingly, using their influence to benefit the group
- Makes time to get to know people in other roles or business areas in order to be able to offer better colleague and/or customer service and/or improve efficiency
- Leads by example, taking accountability and encouraging others to do the same
- Takes ownership of problems and decisions and engages with others to gain commitment and implement solutions to deliver results
- Plans and prioritises their own and/or others work to ensure they are in line with business needs and that resources are used effectively, efficiently and in a timely manner
- Sets high standards and monitors progress and performance to ensure the required results are delivered on time and on budget
Operational Effectiveness & Control
- Ensures that work is processed within service guidelines and regulations to minimize operational risk and customer complaints
- Ensures proper allocation of tasks on a daily basis to maximise productivity, considering absenteeism and ensuring knowledge gaps are filled with team and with self
- Ensures that any changes in in procedures and guidelines are executed accurately and timely within global and local requirements and all processes are handled in accordance with global procedures
- Involved in streamlining initiatives for process improvements
- Ensures no instances of sanctions breach/WOLF, FCR violations and other risk factors involved in processing
- Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
- Manage operational risk, including its identification, assessment, mitigation and control, loss identification and reporting
- Fully conversant with FIM, anti-money laundering processes, internal procedures, policies, sanctions and regulatory requirements
- Helps their colleagues to consider the importance of risk and compliance policies and procedures and how to follow them properly.
- Identifies inefficiencies and suggests ways of improving risk and compliance processes
- Encourages people to question their own or others actions in the best interests of HSBC and all stakeholders, and supports them in doing so
- Identifies and acts on opportunities to improve efficiency and grow revenue in a sustainable way.
- Makes considered decisions and presents clear, factual and coherent recommendations to others, based on analysis and assessment of potential benefits and implications.
- Adapts readily to change and helps others to understand the why, what and how of change, motivating them to contribute effectively.
- Suggests and welcomes different perspectives as a way of understanding situations, solving problems and meeting colleague, customer or business needs.
Information
Experience, Skills and Qualifications
- Excellent knowledge and experience in trade products, operations, trade cycle and customer service
- Good understanding of customer groups and supporting business initiatives
- Good understanding of operational risk related to the underlying Trade Transactions
- Good understanding and able to apply relevant ICC Rules – e.g. UCP 600, ISP 98, URDG 758, URC 522
- Certificate for Documentary Credit Specialists [CDCS] / Certificate for Specialists in Demand Guarantees [CSDG] holder is an advantage
- Strong interpersonal, influencing and communication skills
- A good team player who possesses strong interpersonal, influencing and communication skills
- Strong organizing and time management skills
- Can work independently and quickly, with good attention to detail and solutions oriented
- Good command of spoken and written English desirable
- Self-motivated with initiatives to take on new and additional responsibilities
- A Bachelor’s degree
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by Hong Kong and Shanghai Banking Corporation Limited Philippines
Nom du recruteur
Therese Anzeljoy Noche QQIRESOURCING
E-mail du recruteur
therese.anzeljoy.noche.qqiresourcing@hsbc.com.ph