HSBC Group

Open positions:1

Global Career Band: 4PM

Why join us?

The Vendor and Change Management Lead will be a senior role in the newly created Trustee Management Office (“TMO”). The TMO is expected to be set up throughout 2025 and operate as BAU after the onboarding of HSBC to the eMPF platform with the primary function to facilitate and support any residual administration services (RAS) that is over and above the scope of the appointed RAS vendor and eMPF Platform.

The Opportunity:

The Vendor and Change Management Lead will be reporting to the Head of Operations, HPFT and manage the setup of the overall organisation of the TMO, managing budget, risk, business continuity planning as well as senior stakeholders both internally and externally. The role will need to work closely with the TPEM Support Manager and Change Manager to ensure sound management of the TMO and external vendors.

What you’ll do:

• Assist the Head of Operations, HPFT in the overall management and strategic planning of TMO, and the management of external vendors.

• Responsible for establishing and managing budget, resourcing, hiring, training and staff engagement.

• Proactively drive positive change to uphold continuous business optimization by periodically assessing processes and identifying streamlining opportunities.

• Responsible for Internal management information reporting and data analytics.

• Responsible for managing risks, issues and/ or any dependencies that may impact TMO operations.

• Act as the key contact from TMO and attend relevant internal and external governance forums involving key stakeholders such as eMPF Platform Company, RAS vendor and others.

• Coordinate with HSBC stakeholders, Sponsors and RAS vendor to propose any bespoke requirements to the eMPF platform as and when necessary.

What you will need to succeed in the role:

• University Degree Holder.

• Over 12 years working experience, preferably within the areas of pension funds, ORSO and MPF.

• Good communication skills, including excellent written and spoken Chinese and English; proficiency in Putonghua is a plus.

• Strong leadership skill.

• Demonstrated ability to develop and motivate staff.

• Analytical to enhance system and procedures.

• Strong project management skill.

• Strong interpersonal skill and negotiation skill to deal with clients.

• Problem solving skills and be client / regulator focused.

• Eager to learn and strive for continuous improvement.

• Able to work under pressure and meet deadlines.

• Willing to change and be proactive to drive change.

• High integrity and professionalism.

Please refer the Candidate User Guide in the below link to understand your own journey as a candidate.

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***

(* The information contained in this job description is a true and accurate reflection of the job as specified.)