Job description
Business: Digital Business Services (Credit Services and Collateral Management)
Open positions: 1
Role Title: Vice President, Credit Services, GSC's
Global Career Band: 4
Location: Bangalore
Recruiter Name : Anusha Balakrishna
Why join us?
Some careers have more impact than others.
- If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.
- Within HSBC Operations, Services and Technology, Global Operations is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Operations teams are making sure all this happens smoothly.
- We are currently seeking an experienced and high caliber GCB 4 to join our team in Credit Services and Collateral Management, South & South East Asia Pacific, Hyderabad Location.
The Opportunity:
Process Owner for Pre-Approval Delivery Services within Credit Services with expertise in financial statement spreading and ratio analysis. Responsible for leading and driving change, managing stakeholder relationship, embedding a culture of process simplification, innovation and efficiency in credit lending journey, implementing a robust risk management framework, and driving key strategic initiatives across GSC and Onshore.
What you’ll do:
Service management!
- Responsible for the successful delivery of all Pre-Approval services across Credit Services including Financial Spreading, Application Creation, Conditions & Covenants.
- Support the Global Head of Credit Services & CMU Business Service to define strategy and deliver on agreed set of business objectives.
- Work closely with Process owners for Post Approval and Collateral Management services to deliver great customer outcomes across the lending value chain.
- Develop and deliver the annual demand & forecast plan for Pre-Approval through, liaising with regional leads, key line of business stakeholders and business management teams.
- Implement and maintain global best practice in accordance with the Business Services Operating Model, seeking dispensation for any variance.
- Ensure that the market delivery service performance is proactively managed to mitigate the impact of fluctuations in volumes so that customer outcomes are protected, and internal stakeholders’ expectations are met.
- Provide the required subject matter expertise to manage the end-to-end Credit and Lending journey.
Transformation & Change
- Primary contract for strategic transformation and change initiatives for Pre-Approval.
- Responsible for executing the global strategy into markets by collaborating with regional leads, WCL value stream, Transformation, and IT.
- Drive stakeholder engagement to enable the services to transform and improve customer outcomes, reduce Unit cost of operations, whilst managing risk exposure.
- Facilitate an environment that encourages a change mindset to enable agile transformation delivery that results in In year and annualized targets being met.
- Identify continuous improvement opportunities to align with the global operating Model.
Risk & Control
- Key contact for Audit, Risk stewards & CCO for all risk and control issues for Pre-Approval.
- Ensure adherence to controls and drive teams to achieve compliance to the operations risk management framework.
- Proactive identify process control risks and control weakness to reduce the exposure of incidents that impact HSBC reputation, adversely impact the customer journey and/or financial loss.
- Implement global process that support the War on Manual Controls.
- Strong governance of costs and Headcount to ensure FRP targets are met.
Leadership & People
- Develop Skillsets within the team to manage stakeholder meetings, strategic projects and governance.
- Lead and contribute actively to the Credit Services people strategy.
- Implement the BWOT ‘future fit skill’ people strategy across locations.
- Inspire and lead by example.
Requirements
What you will need to succeed in the role:
- Expert Knowledge of the Financial Spreading and Risk Modelling process.
- Graduate/Postgraduate in commerce, MBA, MBA Finance, CA, CS
- 10 years of relevant experience for an internal Candidate, 12 + years of experience for an external candidate
- In-depth understanding of the End-to-end lending process and Credit Risk.
- High level of drive and motivation to ensure successful delivery of complex transformational initiatives
- Collaborative end to end leadership style which enables interdependent outcomes and works across boundaries in an agile and connected manner.
- Employs strong analytical & problem-solving skills to manage shifting priorities, demands and timelines.
- Strong commercial orientation, appreciating the business usage of systems developed.
- Strong risk management capability – identification, mitigation and control.
- Positive, can-do attitude with the ability to succeed in a fast-paced work environment.
- Excellent communication skills, applicable through multiple channels (written, spoken, workshops, presentations, to enable effective communication at the most senior levels. The role holder will consider the impact/reactions when developing plans and implementing fast-paced change.
- Ability to present complex issues confidently and concisely to executives, non-executives, and regulators. Make use of simple language to accommodate globally distributed stakeholders.
- Work well under pressure, demonstrate flexibility, and adapt to rapidly changing priorities across activities that are highly confidential in nature, unpredictable, and wide ranging.
- Senior executive-level relationship management, collaboration, and influencing skills. Ability to lead, motivate, and develop internal relationships effectively at all levels.
- Knowledge of HSBC Group or other global organizations with appreciation of other cultures.
Link to Candidate User Guide:
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
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Nom du recruteur
Anusha Balakrishna
E-mail du recruteur
anusha.balakrishna@hsbc.co.in